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@ AshBonilla wrote: I paid with my card already. I'd just like to communicate with customer help and ask for a refund. I'm just disappointed and confused. It seems like I did something that triggered the Deluxe package, but I don't know what it was, and I believe I could have filed what I filed, myself, with the Free Edition.    Sorry you had that difficulty.  It would have been good to ask here in the forum before paying once you saw it was going to charge you and asked for your payment info to continue.  It might have been easier to figure out what it was in your return causing the upgrade and resolve it then before paying.  Be aware that Customer Support may say that in Online TurboTax continuing to pay indicates one's agreement to the fees and terms of service.   But it can't hurt to plead your best case.   Since you ended with a paid product, then you at least have the benefit of free phone support that comes with that level..   Contact TurboTax Hours 5AM-9PM Pacific, 7 days per week https://ttlc.intuit.com/turbotax-support/en-us/contact/

Federal and state refunds come from completely separate entities.  There is no rule as to which one will come in first or how long it will be between their arrival in your account.   FROM THE IRS WHERE’S MY REFUND SITE: https://www.irs.gov/wheres-my-refund How it works Where's My Refund shows your refund status: Return Received – We received your return and are processing it. Refund Approved – We approved your refund and are preparing to issue it by the date shown. Refund Sent – We sent the refund to your bank or to you in the mail. It may take 5 days for it to show in your bank account or several weeks for your check to arrive in the mail.  

@louise-smith    Right...you don't break out ALL the states.....just your own state and any US Territories (usually Puerto Rico). The final remaining amount is just one number for  "Multiple States". ________________________________________   Like this for an NC resident:  

You can start another return in TurboTax Online by: Logging out if you are in your account Choose what TurboTax Online product you want to use for the second return https://turbotax.intuit.com/personal-taxes/compare/online Create your account screen Set up a new login for the second return Start working on the new return

I efiled my FEDERAL return. Intuit's excessive fee for state filing is the problem as it takes a large chunk out of people's refunds. BTW, states don't usually sit on returns unlike the IRS slugs.   Edit: Oh TWICE the IRS slugs CASHED our tax payments then in November said we had NOT filed! Turned out the IRS office charged with processing tax returns were depositing payments but then tossing the returns aside. I hope several IRS slugs were fired over that.  Fortunately the different office that was charged with checking up on supposed non-filers just asked us to send copies to them. I did along with photocopies of the return receipts showing the signature and date the returns were originally received.

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.   Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.  You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com              How can I see my TurboTax  fees?    https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k   What is Refund Processing Service?  

You cannot change or add anything on the return that you just e-filed, nor can you stop it.  It is too late, just like when you put an envelope in a US mailbox on the corner.  The IRS does not allow you to take it back.   If you left out a W-2, a 1099G, or a dependent, or a 1099 etc…DO NOT change your return while it is “pending.”  The changes will go nowhere.   Now you have to wait until the IRS either rejects or accepts your return.  If your return is rejected, you will be able to go into your account and make the necessary changes to your tax return and re-submit your return.    Sometimes—not always— the IRS corrects your mistakes, while they are processing your return.    If the IRS accepts your return, however, then you have to wait longer until it has been fully processed and you have received your refund.  THEN you can prepare an amended tax return and e-file or mail  it in. You have to be able to work from that return exactly the way it was when it was e-filed originally.  You will need to use a form called a 1040X.     Meanwhile, DO NOT go in and start changing anything on your return in the system, or you will make a mess for yourself.  Sit tight and wait until you see what the IRS does with the return you just e-filed   The Form 1040X is scheduled to be available on February 26.   The date is subject to change, so check on 2-26  to see if it is ready.   Before that, do not change anything at all on your return.

Form 5695 10  days ago said it would be corrected on February 20, 2026. So I go online today February 20 and now it’s telling me February 27, 2026. Please share your experience with the 5695 form thank you