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This was resolved and we haven't had additional reports of this. If you've tried all the solutions here, you will have to contact customer service.   Here is a link to contact  Turbo Tax Customer Service.

In order to get a good assessment of your situation, would you be willing to send your tax file to use to take a deeper dive into what you are seeing?  This file would not include any personal identifiable information, but would include the data we need to figure this out for you.   Please follow the directions below to send the tax file to us - the directions for TurboTax Online will work best if using desktop or laptop computer:   TurboTax Online: 1. Sign into your online account. 2. Locate the Tax Tools on the left-hand side of the screen. 3. A drop-down will appear. Select Tools 4. On the pop-up screen, click on “Share my file with agent.” 5. This will generate a message that a diagnostic file gets sanitized and transmitted to us. 6. Please provide the Token number in a reply to this post.   TurboTax Desktop/Download Versions: 1. Open your return. 2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”* 3. This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us. 4. Please provide the Token Number that was generated in the response. *(If using a MAC, go to the menu at the top of the screen, select Help, then, Send Tax File to Agent”)  

You can only claim qualified education expenses like tuition, fees and other related expenses. Expenses that do not qualify are room and board, insurance, medical expenses, transportation and others.  For more details visit IRS Qualified Education Expenses.   To enter your education expenses in TurboTax follow these steps:   Login to your account Go to Tax Home and then Deductions & Credits Scroll down to Education Credits, select Edit Go through all the questions, one wrong answer could have disqualified you from the credit.  For more information on education credits and their requirements see the TurboTax help article:   What education tax credits are available?  

@user17712686247 wrote: Next year I'll use the open source tax software. Really? Good luck with open source tax software and your privacy concerns, not to mention state return coverage (if any).

If solar panels were installed and functional in 2024, you should amend your 2024 taxes to get the credit.  Under those conditions, they shouldn't be included in the 2025 taxes.   Since your 2024 return was already accepted, you can prepare an amended return. Amend TurboTax Online  Amend TurboTax CD/Download