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If you haven't paid or registered, it should let you clear and start over.  Here's how in Online TurboTax:   FAQ:  How do I clear and start over? https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/clear-start-turbotax-online/L37BZFuBV_US_en_US

@Joe-dixon2112 wrote:  I didn't get my W-2 last year return. Agent What does that mean?   Can you please explain that differently with more detail, and please confirm what tax year you mean by "last year."    This is a public Internet forum, so don't post any personal info here.     Is it this:   Are you wanting to say that you filed a 2024 return last year, were due a tax refund, but have not yet received the refund from the IRS?   Or, since you mentioned a W-2, does your question mean you didn't get a W-2 form from your employer last year?

The amending option is supposed to open on February 19.   In the meantime, do not make any changes in your return.  When you begin the amending process, it has to start off as originally filed.   If you were due a Federal refund, you should wait until your original return has been fully processed by the IRS, and you have received the refund.   If you amend the Federal return, you may need to amend the state return, too (if applicable.)

@ triciaalesna wrote:  Waiting on federal forms can I file state taxes only Why can’t I file just state for right now What Federal forms are you waiting on?   You cannot efile a state return by itself if the Federal return has not been previously efiled and accepted. To efile the state return with TurboTax you'd need to wait and file the Federal and state returns at the same time.  Or if you later for some reason decided to file them separately, you'd still have to efile the Federal return first.   You should wait anyway, since any changes you make on your Federal return after whatever forms become available may flow to the state return and affect the calculations there on the state return as well.    That could save you from having to later amend the state return, which can sometimes be a chore.

Did you file after 10/15/2025 or amend? If late, try zero. If amended, use the AGI from the original return. Sometimes, for reasons unknown, nothing works. In these cases, the return must be mailed.   

Did you have any optional features such as "pay fees out of refund",or the "up to 5 days early" offer, a Refund Advance, etc.?  All of those options use a third-party intermediary bank.   We can tell you more when we know what you chose for your refund options.   Or was the refund supposed to go directly from the IRS to your bank account in one step?

I don't ever get asked for a Captcha, perhaps because I have mine set in the account settings to either use an authenticator app to get a code to log in each time or to send me a code by text.  But I don't have to fiddle with any Captcha--it immediately sends the code to my authenticator app or texts to my phone when I choose.      If your 2-factor authorization was already off, then I don't know anything more about that.  You'd have to talk to TurboTax Support to see what you can find out.   If you're getting 2FA anyway, then maybe they require it for everyone by default.   I think my problem may be is that I have 3 User IDs -- all with the same email address. (I may have created one each for Intuit, Turbotax and Community.) How do I delete two of them -- so that I can use the same User ID for all three?   You said your Intuit Account, your Online TurboTax, and Community  have three User IDs with "the same email address".    Does that mean you can sign into each one with the same User ID but have underlying same email address, or did you sign up for each of those separately and created a different User ID for each?         Typically when a new user for the first time establishes an Intuit Account ID,  that same User ID (which for many people is an email address) can then be used on all Intuit platforms--to sign into Online TurboTax, to sign into Intuit Account, to sign into the  Community, or other Intuit products.   In fact that's what I personally have.  My user ID can be used to log into all 3 places with the one same Intuit User ID.   I can use it to log into any of those separately if I need to, and while logged in can sometimes switch between them.  If that's what you mean by "3 User IDs with the same email address"  (if the User ID is an email address) then that's normal--that's just 3 sections of a same Intuit User ID account.         If, however, each of those sections were created independently with a different User ID log-in, then that's like having multiple accounts. To make if more confusing, one can use the same address for underlying notification purposes in multiple accounts; i.e., the email address in "Sign in and security" (not the User ID) can be used for notifications in up to 5 accounts.  When someone just mentions "email address", that can be confusing, since they are sometimes talking about their User ID (which can be an email address), or they may be talking about the account notification email.   In any case, you may wish to talk to TurboTax Support.  It would likely be easier for them to understand your situation in a one-on-one conversation, and they can tell you what options you have.   Support hours this time of year are 5AM-9PM, 7 days a week.   TurboTax Support https://ttlc.intuit.com/turbotax-support/en-us/contact/