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What is Intuit doing about fixing this issue?  I have been having the same issue for over a month.  I've called customer support and they were not able to resolve the issue.  I've tried all other things people suggested and nothing works!!! Is Turbo Tax going to give us a refund for providing a desktop software that does not work?

That's your locality.  Different states have them numbered instead of named.  Go ahead and enter that number in box 20 and then when you open your state return it will be able to understand which locality that is.

I had no mortgage loan and no mortgage interest of any kind to report, either for my primary home or for any other property. I made no entries in TurboTax related to any mortgage loan or any deduction for mortgage interest. 

@Shawnplybon  You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

I had to go back in delete everything because i tried 6 times to get taxes to go through it say need to file state but federal is done then when i do state it say need to do federal so i deleted it need to give me me my money back

There is no tab when signed in with the expert's name. Every time a user signs in, there is no assigned expert, and opening the expert window results in a new chat being started. How are the messages OUTSIDE the chat accessed?

Once your return is filed, TurboTax has no control over the processing or the timing when the IRS releases your refund.    The IRS states that most federal tax refunds are issued within 21 days of acceptance, however, some may take longer if they require additional review. Also, by law, the IRS cannot issue EITC or ACTC refunds before mid-February. This applies to your entire refund, not just the portion related to those specific credits.   Your refund could be offset. The IRS and State Governments have the ability to offset a refund to pay for certain past due debts.  You generally will receive a letter stating what the offset was for.    The IRS provides a toll-free number, (800) 304-3107, to call for information about tax offsets.   Here are a few FAQs to help you track your refund: When will I get my federal tax refund? How do I track my state refund? Why does Where's My Refund say "approved" but TurboTax still says "accepted"? Why do some refunds take longer than others? What if my IRS refund is taking longer than 21 days?

Federal and state refunds come from completely separate entities,  There is no rule as to which one will come first or how much time there will be between their arrivals.  Some states process returns quickly and some are very slow.   STATE RETURN Make sure your state return was accepted:  https://turbotax.intuit.com/tax-tools/efile-status-lookup/   To track your state refund:       ttps://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-revenue/L9qVToi02_US_en_US?uid=m6e06um0

TurboTax could be modified to ask about deductible contributions made in or after the year one reaches age 70½, but I suspect that that would create a lot of question by those who do not know the law.  TurboTax tracking basis in these deductible contributions would require much more, similar to what is done for nondeductible traditional IRA contributions.   "I’ve found that Turbo Tax doesn’t automatically create a Form 8606 each year when my prior year forms are in the system. "   This is correct behavior.  The IRS wants Form 8606 included in your tax return only if reporting one  or more of the transaction that instructions for Form 8606 indicate are required to be reported on this form.  With nothing new to report, your last-filed Form 8606 is still current.  For your own yearly tracking you can refer to TurboTax's IRA Information Worksheet (which each year you should check to verify that it still has the correct information).