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TurboTax provides do-it-yourself tax software.  TurboTax guarantees the calculations done by its software.   The information entered into that software is data entered by you, the user.   TurboTax cannot and does not check that information against any outside sources, so TT cannot know if you entered your information completely or correctly.   It is up to you to enter all of your information correctly and completely, and to check your tax return before you file it.  If you forget to enter some income, or enter it incorrectly, enter it in the wrong place, etc. then you may end up owing additional tax to the IRS and/or state.  TurboTax does not pay the additional tax you owe.   If TurboTax’s calculations were incorrect, and you owe penalties and/or interest, then TT will pay the penalties and interest.  The tax due is always owed by you, and must be paid by you.   If you need to enter a claim for the accuracy guarantee:   https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/submit-claim-turb...

Yeah they sent an email saying my federal was deposited and it was 100% state. All fees were deducted from that return as well. This is ridiculous. I have used turbotax for over a decade with no issues. I know with complete certainty that I dont have an offset either.

The link is placed here and edited in the original answer for you.  The CSV file is being updated and temporarily unavailable. The steps above are for your use should you want to enter summary totals instead of waiting. The conversion from CSV to a .pdf may be easier if you are able to do that. How do I enter my crypto in TurboTax? My goal is to provide you another way to enter the crypto sales.    @user17700046582 

There is no place to enter on a federal tax return that you have Medicaid.   The only thing anyone has to enter about health insurance is when they have a 1095A for marketplace health insurance---aka "Obamacare" aka Affordable Care Act,  aka insurance from healthcare.gov.    If you are on Medicaid, you do not get a 1095A.  When it asks if you have a 1095A say NO and just move on.

Did he actually pay that with a credit card or request to have the TurboTax account fees paid from the federal tax refund? The TurboTax online editions of Free, Deluxe and Premium are free for active duty enlisted personal.  However, if he requested one of the Live editions, those are Not free.   He will need to contact TurboTax support for the problem. Use the key words Billing Issue Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Tu declaración no se puede presentar en este momento debido a un error de procesamiento que se corregirá el 13 de febrero de 2026.  Este error causa que se rechacen tus declaración federal y estatal.     Después de esta fecha, regresa a tu declaración, revísala para detectar errores y vuelve a enviarla.    

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS.      First, check your e-file status to see if your return was accepted:  https://turbotax.intuit.com/tax-tools/efile-status-lookup/   Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.     You need your filing status, your Social Security number and the exact amount  (line 35a of your 2025 Form 1040) of your federal refund to track your Federal refund:    https://www.irs.gov/refunds   To track your state refund:     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr   If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refunds-take-longer-others/L14YlqFrH_US_en_US?uid=lexdr7zh . https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/irs-refund-taking-longer-21-days/L2vRAJbdU_US_en_US?uid=lexe7lst         If you are getting earned income credit on line 27 or additional child tax credit on line 28 You are subject to the delay required by the PATH act.  Do not expect your refund before early March   https://ttlc.intuit.com/turbotax-support/en-us/help-article/internal-revenue-service/federal-refunds-delayed-due-path-act/L5jnQJsBi_US_en_US   Note:  “Accepted” is not the same as “approved”.  TurboTax tells you the e-file was accepted if the IRS deems that there is enough information on the return for them to take it in for processing.   Only the IRS can approve of the refund, which is a later stage of processing.  If the IRS approves your refund they will provide a date for the refund to be issued.   FROM THE IRS WHERE’S MY REFUND SITE: https://www.irs.gov/wheres-my-refund How it works Where's My Refund shows your refund status: Return Received – We received your return and are processing it. Refund Approved – We approved your refund and are preparing to issue it by the date shown. Refund Sent – We sent the refund to your bank or to you in the mail. It may take 5 days for it to show in your bank account or several weeks for your check to arrive in the mail.