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I can make a few suggestions.   Clear your browser's cache and cookies, or try switching to a different web browser. Don't use dashes (-) or spaces.  Only enter numbers and letters. Make sure the license number matches the state's requirements exactly without extra spaces. Some states require an issue date.  If your ID doesn't have one, leave the field blank. Entering the license is for fraud protection.  You can try to leave this section blank and then try to e-file.  

@Jcardenasw  When editing her personal information, on the screen Let's check for some other situations check the box labeled Another taxpayer can claim me as a dependent on their tax return   Note - Even though she will amend her tax return, you will have to print and mail your tax return if you are keeping her as a dependent on your return.  The IRS has received a tax return with her Social Security number and will reject any other e-filed tax returns with that same SS number.  The IRS will pay you any tax refund based on her being your dependent.

https://turbotax.intuit.com/tax-tools/efile-status-lookup/    Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.     Your federal refund amount is on line 35a of your Form 1040   https://www.irs.gov/refunds

You cant... their website is garbage.. wont accept payment via credit or debit but when you click pay with return (which costs more) it magically works... then they make you consent to giving away personal info before you can even file... add ons and more add ons that are completely worthless..file somewhere else... 

Is it possible you used a different email address for your Its Deductible account? Or a different user ID?  Click here to retrieve a list of all your Intuit User IDs linked to your e-mail address. If none of the user ID's received will access your Its Deductible account, then use the option shown in blue on the account recovery website, "Try Something Else."

MY REFUND WAS LESS THAN I EXPECTED   https://ttlc.intuit.com/community/refunds/help/why-is-my-direct-deposited-refund-or-check-lower-than-the-amount-in-turbotax/00/25594   There can be a number of reasons why your refund was less than the amount you expected. First of all, look carefully at your actual tax returns. Next——check the IRS refund site https://www.irs.gov/refunds to see what the IRS says they issued for your refund.  Sometimes the IRS reduces your refund. If the IRS reduced your refund they will send you a letter in several weeks.     There is sometimes confusion about the amount of refund to expect when users misinterpret the “summary” they saw in TurboTax. The amount of your refund is on your tax return.  Federal refund is on line 35a on Form 1040  State tax forms are all different so we cannot tell you what line to look at on your state form.  BUT it is important to actually LOOK at your tax return forms yourself and see the amounts of your tax refunds and/or tax due.  A lot of confusion would be avoided by doing that.   Be aware also that your Federal refund and state refund do NOT come together.  Federal and state tax returns are processed by two completely separate entities.  There is no rule as to which one will come first,   It is also possible that your state reduced your refund for debts owed in your state—if the state reduced your state refund you will receive a letter from the state.   Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $40 or $45  in CA)   How can I see my TurboTax  fees?   https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k      refund offset.       https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts  IRS Treasury Offset Program Call Center at 1-800-304-3107  https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts   https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/00/26301   Reduced Refund      https://www.irs.gov/taxtopics/tc203      NOTE: You can contact the IRS Treasury Offset Program Call Center at 1-800-304-3107 to ask if they have an offset for you on file. TurboTax would not have that information.

Can you give us more information on what you are trying to do? Tax paid in 2025 can mean two different things—money withheld from your paycheck or the total tax you actually owed for the year. If we had more information we could guide you better.

MY REFUND WAS LESS THAN I EXPECTED   https://ttlc.intuit.com/community/refunds/help/why-is-my-direct-deposited-refund-or-check-lower-than-the-amount-in-turbotax/00/25594   There can be a number of reasons why your refund was less than the amount you expected. First of all, look carefully at your actual tax returns. Next——check the IRS refund site https://www.irs.gov/refunds to see what the IRS says they issued for your refund.  Sometimes the IRS reduces your refund. If the IRS reduced your refund they will send you a letter in several weeks.     There is sometimes confusion about the amount of refund to expect when users misinterpret the “summary” they saw in TurboTax. The amount of your refund is on your tax return.  Federal refund is on line 35a on Form 1040  State tax forms are all different so we cannot tell you what line to look at on your state form.  BUT it is important to actually LOOK at your tax return forms yourself and see the amounts of your tax refunds and/or tax due.  A lot of confusion would be avoided by doing that.   Be aware also that your Federal refund and state refund do NOT come together.  Federal and state tax returns are processed by two completely separate entities.  There is no rule as to which one will come first,   It is also possible that your state reduced your refund for debts owed in your state—if the state reduced your state refund you will receive a letter from the state.   Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $40 or $45  in CA)   How can I see my TurboTax  fees?   https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k      refund offset.       https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts  IRS Treasury Offset Program Call Center at 1-800-304-3107  https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts   https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/00/26301   Reduced Refund      https://www.irs.gov/taxtopics/tc203      NOTE: You can contact the IRS Treasury Offset Program Call Center at 1-800-304-3107 to ask if they have an offset for you on file. TurboTax would not have that information.

Thanks, a great support person called be back and explained that there really is no error since the IRS is not accepting "amended returns" until around February 18, 2026 which require using a 1040X form that TurboTax will supply/release on 02/18/2026 . And upon the TurboTax app receiving that updated form, then the correct refund amount will be shown then.  And consequently, one can e-file the newly amended form. Thanks for great support. Rich Brito

@LilMac8102 If you want to e-file the state tax return, then you will need to enter the amount that is in box 1 of the Form 1099-R into box 16 State Distribution.  This amount in box 16 will NOT flow to the state tax return.

If you are still having an issue, try deleting the state and starting over. It shouldn't take long to get all the information back for the state because most of the data feeds from the federal screen.  Troubleshooting State Issues  How to delete state tax return If this doesn't resolve the issue, let us know.

I disagree. I have not had box 16 filled in for New York State 1099R forms in the past and never had a problem with filing through turbo tax. I have paid my fees electronically to turbo tax and now it says I might have to mail my returns. There is a problem with their software.

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.    If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...   After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.