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TurboTax no longer supports or provides updates for 2018.   Updates are only available for tax years 2021, 2022, 2023 and 2024.   Very soon there will be no updates or support for 2021---after the October 15 filing deadline.

@Phdbw  For 2025 we file next April 2026?  Sorry no,  you will need to upgrade or use a Windows 11 computer.    2025 Turbo Tax Desktop Download System Requirements.  Windows 11 or later or Mac OS Sonoma 14 or later (newer).  Click on the 2025 tab at the top. https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements  

TurboTax never knows how, when or even if you paid your tax due.   It sounds like you received an email from marketing, which you can ignore.     Why does my TT account say I still owe tax due?   TT does not update after your return has been accepted.  Your account will always show the result of the return you prepared using the software.  TurboTax never knows if you received your refund —or how, when or even if you paid tax due.  Your proof that you paid your tax will be your own bank/credit card records.   You can also check your own IRS account:   https://www.irs.gov/payments/your-online-account  

Stop.   You cannot use the current online software for a 2023 return.  Online is only for 2024 tax returns.       You cannot change the tax year.   The current online program is for 2024 only.   Only a 2024 return can be prepared online and only a 2024 return can be e-filed.   Online preparation and e-filing for 2021, 2022, and  2023 is permanently closed. Note:  The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac.  It cannot be used on a mobile device.   To file a return for a prior tax year  If you need to prepare a return for 2021, 2022, or 2023  you can purchase and download desktop software to do it, then print, sign,  and mail the return(s) https://turbotax.intuit.com/personal-taxes/past-years-products/ You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.   Remember to prepare your state return as well—if you live in a state that has a state income tax.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-revenue/L9qVToi02_US_en_US?uid=m6e06um0   When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.   Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.  

Every income screen on a joint return will have a spot for each spouse's income, so when you enter your spouse's SSA1099 make sure you look for her name.    Go to Federal> Wages & Income>>Retirement Plans and Social Security  (SSA1099 and 1099RRB) to enter your SSA1099.  

U.S. citizens and resident aliens living abroad. If you are living abroad, your care provider may not have, and may not be required to get, a U.S. taxpayer identification number (for example, an SSN or EIN). If so, enter “LAFCP” (Living Abroad Foreign Care Provider) in the space for the care provider's taxpayer identification number.   (There might be a checkbox to indicate your provider is an LAFCP, I have not tested this.)   If turbotax does not accept "LAFCP" or does not allow e-filing, you will have to use a fake SSN to get past the interview, then print your return, use some white-out or cover up the fake SSN and write in "LAFCP" and then file your return by mail.   (I don't know if you can e-file with LAFCP, and if you can't, I don't know if that is a Turbotax problem or an IRS rule.  It's nothing you can fix, so print and mail your return.)

There is no additional fee to e-file a federal return, beyond the fees to use Turbotax itself.  There is an additional fee to e-file state tax returns if you are using the desktop program installed on your own computer.  If you paid the fee and the state is blocking you from e-filing and you can't fix the problem, contact customer support for a refund of the fee.   https://ttlc.intuit.com/turbotax-support/en-us/contact