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 I got the e-file acceptance emails from TurboTax for federal and 1 of the 3 states that I need to file, so I know it was e-filed. That is not the issue though. I have no access to my tax return, and cannot finish filing the last 2 state returns.

So I plugged in my $2,000 charitable donation into TurboTax, I am taking Std Deduction, and Big Beautiful Bill says I should get a credit for this.  Turbo Tax did NOT change the amount of tax I owe.  What gives???

The fix came from my 3rd call to tech support, all of which took > 1hr of my fleeting life, not to mention about 20 other hours og trying and retrying the numerous suggestions that populate this thread. The 3rd call was the charm by virtue of the tech on the other end who doggedly pursued the solution which ultimately was Intuit dropping the state return I was struggling to purchase into the downloads section of te Intuit website and then patiently walking me through the installation and linkage to mt TT account. It's the luck of the draw as to who is on the other end pf the line and their willingness to pursue the solution. I've been doing this out of state return for 5  years and this is the 1st time I've had this draining experience.  

You can do a preview of your state return.  If using the online version of TurboTax, follow these steps to get to a preview:   Once you're logged in, scroll down on the left side menu and click Tax Tools, click the word Tools right below. Select View Tax Summary on the pop-up menu. On the left side menu, you can click on "[two letter state code] Tax Summary" to see a preview of your state return. Click on Back on the left side menu to return to the interview section of TurboTax. If your are using the desktop version, click on Forms on the blue banner at the left, which will bring up the forms in your return.  You can scroll down the menu on the left to find the state forms on your return.   If you need more assistance and since state forms are different depending on the state, would you be able to reply back with the state return you are filing as well as the form and line number on that form that you are questioning?  Also, any information on the amount of the state payments you made and the amount shown on the form will be helpful in getting an answer to you.

@wkunihiro_Intuit wrote: But just logging on is asking to be tracked, every website..... I suppose this doesn't bother me as much, personally, because I have professional licenses (state and federal) and anyone can actually look me up and get a lot of information about me. Not much I can do about it, in a few cases, because the state requires the information and there are sunshine laws.   As far as my complement of PCs, I do FULL images every day (sometimes more than once a day) and copy data on various media throughout the day. I feel I have a sufficient methodology to prevent data loss.

If you want to check the debit date you specified, look on the filing instructions for your return.  It will tell you the debit date the IRS or State will deduct the payment.  If you did not print them out you can view them using the following steps:    If you filed using TurboTax Online, the Electronic Filing Instructions page will give that info.   Here's how to view the PDF copy: Sign in to TurboTax and open your return. On the Tax Home screen, scroll to Your tax returns & documents and select Add a State (don't worry, you're not actually adding a state, this just gets you into the right area) to access your tax forms and worksheets. In the menu, select Tax Tools, then Print Center. On the TurboTax Print Center screen, select Print, save or preview this year’s return. On the next TurboTax Print Center screen, select 2025 Federal return and Include government and TurboTax worksheets, then select View or print forms. The information will be on the first page, Electronic Filing Instructions, for your 2025 Federal Tax Return, next to Balance Due/Refund. TurboTax CD/Download  Go into Forms Mode by clicking on the Forms icon in the top right of the blue bar.   In the Forms in My Return list on the left, click Filing Inst.  [It's usually toward the bottom of the list.]  The form will appear on the right side of the screen. You can view the form on the screen or you can print a copy by clicking the Print box at the bottom of the screen. To return to the interview, click on the Step-By-Step icon in the top right of the blue bar.

If TurboTax is telling you your name is incorrect, you can try deleting and re-entering your name in the "Personal Information" section of TurboTax. And make sure the name you are entering when you are signing matches what you have in the "Personal Info" section of TurboTax.   Make sure your name matches what is on file with the Social Security Administration.    Check prior-year tax returns to verify the name used.   Do not include a hyphen or any spaces in your name.   In TurboTax Online to go back and check your name, you can do the following:  Log into your account Click the (down) caret next to "Personal Information" (See screenshot below for guidance) Click the (down) caret next to your name Select "Edit" if you need to edit it  In TurboTax Desktop to go back and check your name, you can do the following: Log into your account and continue your return Go to the "Personal Info" section On the screen under "Your Personal Information" select "Edit" by your name if you have to change it.   Please return to Community if you have any additional information or questions and we would be happy to help.