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No one can call you.  You need your 2023 AGI to e-file 2024.   Where do I find my AGI?   https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947   Your 2023 tax return shows your 2022 Adjusted Gross Income  (AGI)  If you filed a joint return then the AGI is the same for each of you.   Form 1040        line 11   If entering the amount from your 2023 tax return does not work, then try entering “0” instead.  If that does not work and you still cannot e-file, then print, sign, and mail your tax return.   You can get a free transcript of your past return from the IRS:   https://www.irs.gov/individuals/get-transcript Note: If you filed late or amended your return, your correct 2023 AGI may not be in the system.   

You will have to go back to the "About me" section of the program and go through the interview again.  You will need to answer the questions in a way that indicate you are eligible for head of household filing status.

Did you claim a qualified dependent?   (A GF or BF cannot be a qualified dependent for HOH filing status).   Am I Head of Household?   https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-filing-status/qualify-head-household-2021/L0NxUtVc2_US_en_US?uid=m5x19jkx What is a "qualifying person" for Head of Household?   If you qualify as Head of Household, when you enter your marital status (single or married filing separately) into MyInfo, and then enter your qualifying dependent, TurboTax will offer HOH as your filing status.  

The federal tax system is a pay as you go system.  As you make money, you have to pay taxes on that money. You may have an underpayment penalty if you didn't have enough taxes withheld from your income throughout the year on your W-2 or if you're self-employed and you didn't pay enough estimated taxes.   To try to reduce or eliminate it, review the TurboTax article Why am I getting an underpayment penalty?   For more information, refer to the TurboTax help article Guide to IRS Tax Penalties: How to Avoid or Reduce Them for tips to use in the future.   You can contact the IRS to request a one-time abatement of your underpayment penalty. For individual tax returns, call 1-800-829-1040, 7 AM - 7 PM Monday through Friday local time.  

You can do that directly at the IRS website - IRS Payments, click that link.    If you pay using the IRS website, you can tell TurboTax that you are mailing a check so you are not requested to pay twice.   

Hi @Opus 17 , revisiting your answer while finalizing NY state tax return for 2024. The most confusing part to me is that, on IT-196 instruction for 2024: Lines 5 through 7 If, on your federal income tax return, you claimed an itemized deduction for state and local taxes you paid, enter the applicable amounts from federal Schedule A, lines 5a, 5b, and 5c. -> But this should NOT include NY state and local taxes included in 5a, 5b or 5c, is this correct?   I'd appreciate it if you could answer this question.