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May 14, 2025
9:00 AM
I have called about 10 times today and it keeps saying it cannot receive my call due to high call volumes. This is the answer I’ve been getting the last couple of weeks. Do you know of any other way ...
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I have called about 10 times today and it keeps saying it cannot receive my call due to high call volumes. This is the answer I’ve been getting the last couple of weeks. Do you know of any other way I can get ahold of them?
May 14, 2025
8:46 AM
Everyone's tax situation is different. While we cannot assist directly with why it's taking longer for the IRS to review your return, you can refer to the guidance in this FAQ for more details on wh...
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Everyone's tax situation is different. While we cannot assist directly with why it's taking longer for the IRS to review your return, you can refer to the guidance in this FAQ for more details on why it may be taking longer to review your return. There are steps to help you and what information you may need for your potential call with the IRS should you decide to follow up that way.
May 14, 2025
8:41 AM
Please see this FAQ for steps to help you get back into the program. Then, refer to how do I find my tax data file (.tax file) on my Windows computer for guidance on finding your tax return files on...
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Please see this FAQ for steps to help you get back into the program. Then, refer to how do I find my tax data file (.tax file) on my Windows computer for guidance on finding your tax return files on your computer. If you have a Mac, see this FAQ for guidance on finding your tax file.
May 14, 2025
8:37 AM
Assuming you are amending a 2024 tax return, make sure you are using the PIN from your 2023 return as originally filed or try zero. If neither of those options work, you will need to mail your amend...
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Assuming you are amending a 2024 tax return, make sure you are using the PIN from your 2023 return as originally filed or try zero. If neither of those options work, you will need to mail your amended return instead of electronically filing it.
How do I fix e-file reject IND-031-04 or IND-032-04?
How do I file my return by mail?
Follow these steps to start an amended return to make sure you are starting the amended return correctly.
May 14, 2025
8:36 AM
I first submitted my e-filed 2024 return on May 1. (I live in North Carolina and we were given extended May 1 deadline.) My initial submission was rejected because of PIN issues. I corrected that iss...
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I first submitted my e-filed 2024 return on May 1. (I live in North Carolina and we were given extended May 1 deadline.) My initial submission was rejected because of PIN issues. I corrected that issue, but when I attempted to resubmit, the screen notified me that my TurboTax account had reached its limit of 5 submissions. My original submission was one of the 5 returns (me and family members) that had been submitted. How do I get TurboTax to recognize and accept my resubmission?
May 14, 2025
8:21 AM
To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Start the 2024 online tax return by ...
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To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.
On the Tax Home webpage -
Scroll down to the section Your tax returns & documents. Click on the Year 2023 and Click on Download/print return (PDF) or Click on View adjusted gross income (AGI)
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript
For a fee of $30 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf
May 14, 2025
8:19 AM
Try the option to print both the federal and the state. The state amendment might be at the end of the PDF after the federal amendment forms, which is probably why the instructions say to separate it...
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Try the option to print both the federal and the state. The state amendment might be at the end of the PDF after the federal amendment forms, which is probably why the instructions say to separate it from your federal return. If that doesn't work, then contact support for further assistance. What's the TurboTax phone number?
May 14, 2025
8:18 AM
Did you e-file your state tax return and was it accepted? Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.
You complete your tax return by ...
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Did you e-file your state tax return and was it accepted? Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.
You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".
After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.
Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.
To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...
May 14, 2025
8:13 AM
Please connect me to a live agent!
May 14, 2025
8:09 AM
I am using the desktop version of TurboTax 2024 and had filed for an extension in April (and paid an amount). I've now completed my return and selected to e-file the federal e-file option. Because ...
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I am using the desktop version of TurboTax 2024 and had filed for an extension in April (and paid an amount). I've now completed my return and selected to e-file the federal e-file option. Because I'm unable to e-file in for my local state return, I chose "do not e-file my state return now". (That screen also indicates that the federal return has been transmitted. Yes, in April but as an estimated return.) The next screen says I've not chosen to e-file anything. My software is updated, no overrides, no outstanding errors. How can I now e-file my updated federal return?
May 14, 2025
8:08 AM
The only time you would have an issue is if you are living in separate states. Different states have rules on what you can and can't do if you want to file jointly married and separately in the di...
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The only time you would have an issue is if you are living in separate states. Different states have rules on what you can and can't do if you want to file jointly married and separately in the different states. We would need to know what states both spouses live in. But if both spouses live in California, even in different homes, there would be no problem filing jointly at the federal and state returns.
May 14, 2025
8:07 AM
If "it" that says a check was mailed is "Where's My Refund?" on the IRS web site, there is no other way to confirm that. You just have to wait until you get the check. I suspect that when "Where's My...
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If "it" that says a check was mailed is "Where's My Refund?" on the IRS web site, there is no other way to confirm that. You just have to wait until you get the check. I suspect that when "Where's My Refund?" says a check was mailed, it really means that they printed the check. It wasn't necessarily put in an envelope or given to the Postal Service on that date. And the mail is often slow. So give it some more time. It could take as much as two weeks from the date they say they mailed it until you receive it.
May 14, 2025
8:06 AM
1 Cheer
Another thing to check.....if you didn't have you software fees paid out of your Federal Refund. If you have a brokerage account, check any activity in there....sometime people accidentally direc...
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Another thing to check.....if you didn't have you software fees paid out of your Federal Refund. If you have a brokerage account, check any activity in there....sometime people accidentally directed the refund to their brokerage account, and the routing/account numbers for those are something you wouldn't immediately recognize.
May 14, 2025
8:02 AM
More precisely, the qualifying distributions totaling not more than $5,000 must be made within the one year period that begins on the date of birth or adoption of the child (not beginning on the day ...
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More precisely, the qualifying distributions totaling not more than $5,000 must be made within the one year period that begins on the date of birth or adoption of the child (not beginning on the day after the birth or adoption).
May 14, 2025
7:59 AM
Line 6 Col A includes amount from Schedule 2 Line 3 and so does Col C. That's 1040 Line 17, separate from Line 16 Your tax is therefore Line 18 which is the sum of 16 and 17. Use 1040-X Line 10 f...
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Line 6 Col A includes amount from Schedule 2 Line 3 and so does Col C. That's 1040 Line 17, separate from Line 16 Your tax is therefore Line 18 which is the sum of 16 and 17. Use 1040-X Line 10 for an increment that comes from Schedule 2 Line 21 . @steyaert
May 14, 2025
7:53 AM
1 Cheer
These forms are not supported by TurboTax. Here is a list of forms for the partnership returns. You will need to fill out the form(s) in the PDF format, print your amended tax return, attach the ...
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These forms are not supported by TurboTax. Here is a list of forms for the partnership returns. You will need to fill out the form(s) in the PDF format, print your amended tax return, attach the forms, and mail them to the IRS.
May 14, 2025
7:52 AM
No, unfortunately. If the rental was not 'in service' then rental expenses may not be deducted. In service, means that the property was ready and available for rent, even if you were unsuccessful in...
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No, unfortunately. If the rental was not 'in service' then rental expenses may not be deducted. In service, means that the property was ready and available for rent, even if you were unsuccessful in securing rental agreements at the time. The property does not need to be occupied or generating income-just 'available'. If the property was not offered for rent, then its use is converted to personal use. You may resume taking rental deductions when you make the property available to rent again, generally through listing or advertising. Your property may qualify for some second home deductions on Schedule A if you used the property for personal use. See more information on second homes here.
May 14, 2025
7:51 AM
I have a mortgage balance in January of of the year of $1,000,000. Paid down a significant part of it in February (still the same mortgage). So the current balance is less than $750,000. But the aver...
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I have a mortgage balance in January of of the year of $1,000,000. Paid down a significant part of it in February (still the same mortgage). So the current balance is less than $750,000. But the average balance is far less than beginning of year + end of year balance divided by 2. I can calculate the average balance by averaging all of the months (accepted by IRS) but how do I get this into TurboTax to calculate the fair mortgage interest deduction (desktop premier version)?
May 14, 2025
7:49 AM
Sorry you won’t be able to install or reinstall or activate 2019. They only support the last 3 years. And the License Code started in 2019. So 2019 and 2020 needs to connect to Turbo Tax to verify th...
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Sorry you won’t be able to install or reinstall or activate 2019. They only support the last 3 years. And the License Code started in 2019. So 2019 and 2020 needs to connect to Turbo Tax to verify the License Code. But they only support the last 3 years. So you can’t install and activate 2020 and prior (then add a year going forward). Surprised you got 2020 activated and got 2018 & prior updated.