All Posts

If you are still having issues after contacting the IRS, you can contact a Taxpayer Advocate.  A Taxpayer Advocate will act as a liaison between you and the IRS if you are unsuccessful in obtaining answers when contacting the IRS directly.

Following the directions you sent me leads nowhere.  I did actually finish my tax return and electronically mailed it in through your system but I keep getting emails that say that I have not finished.     I need to save and print my final document.  How do I do that? 

I had this question/problem for tax year of 2023.  I was still not able to get turbo tax to give me the option for tabor tax refund after trying the above suggestions. I was still either doing it incorrectly or the software was preventing me.   My solution was  going directly to Colorado State and filing an amended return which worked easily and I did receive the refund.  For 2024 I did not have an issue but I was more careful not to miss it this time in the initial preparation.  

Please contact us for further assistance.  When you reach an agent, please tell them you need to speak with the team that handles the Up To 5 Days Early check.  Once you are transferred, let them know that you would like to have a new check issued to you.   @Yoshi329 

@jyee315  (a) what do you mean by "US-Resident" --  are you saying you are US person ( citizen/GreenCard/Resident for Tax purposes  ) or that you are  NRA  in the US not having met the  SPT yet? (b) If I assume that you are US person with US Tax-home,  and your spouse  ( Canadian citizen ?) lives with you , then , absent any legal documents/ agreements otherwise, marital prop may come under State laws -- marital ownership of assets.   (c) In general, when filing jointly, as long as one of you are liable for the debt, interest paid is deductible  under the  home/second-home grouping , if you take itemized deduction.  Since you are filing MFJ, I am assuming that your spouse has a TIN  ( SSN or ITIN )--yes ?   Does this help or am I in the left field ?   Is there more I can do for you ?

It depends.     Some amended returns for states can be e-filed while others cannot.  Please see can I e-file my amended state return for more details as it would relate to your specific state return.  If you are unable to e-file, you can mail your amended state return to file.

@kvinci while I recognize  your frustration with the issue, your post gives me little to go on and/or why TurboTax is misbehaving.  So please could you tell me more : (a) Are you a US person ( citizen/ GreenCard) ? (b) Is your tax home foreign ?  Which country? (c) Is this your first time claiming Foreign Earned Income Exclusion ?  If not , how did you file  for 2023 ? (d) If this is  your first year claiming FEIE, when did you start your foreign tax home ?  What test period for form 2555 are you using --- i.e. the start date  and the end date  for the 12 month continuous test period bracketing  your foreign earnings for tax year 2024?   I will circle back once I hear from you --yes ?  

What is the complete exact error message that you are getting, word for word?   What is the field that is not populating - what form and what line number? (There is nothing in a federal tax return called "FEI Dedns.")   Where in TurboTax are you getting the error?  

Your tax return is the form you send to the government that shows your income and calculates your tax. The money the government sends back to you is your refund. Do you mean that you want to get a refund? Who is "the first" that got a check from you? Do you mean the IRS? Why did you send a check? If you had a payment due, then you are not getting a refund. It's one or the other. Either you have to make a payment or you get a refund. You can't have both. Look at the Form 1040 that you filed. There will be an amount on line 35a or line 37, but not both lines. Line 35a is your refund. Line 37 is the amount you had to pay.  

Hello: I am curious as to progress in resolving this issue. Please advise. This is an important error in TurboTax that needs to be corrected. If not corrected, I am sure many of us would appreciate some guidance as to how to deal with this matter. Thank you.   @LindaS5247  @MonikaK1     

The TurboTax online editions are only for tax year 2024 and cannot be changed.   The 2023 TurboTax program is only available as desktop software that is installed on a personal computer (Windows or Mac) Go to this website to purchase and download one of the 2023 desktop editions - https://turbotax.intuit.com/personal-taxes/past-years-products/   See this TurboTax support FAQ for installing the desktop software with the license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US?uid=mbzd6vv8   What did you purchase and when?