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i believe the offer from fidelity is only for federal file, where as the desktop software comes with federal + state. this could be a reason why the checkout fails, but with a bad error message.   this is the only potential reason i could find. turbotax support could atleast show a usable error message. :(

@SPLITRIMZ wrote: Intuit is not listening,   I''m hoping for an alternate solution to Turbo Tax "Hoping for an alternate solution"? There are only two DIY, consumer-level, desktop income tax prep software developers; H&R Block and TaxAct. Take your pick. I'm sure each has its pros and cons.   BTW, don't think for one minute that either of those companies are going to be "listening" to you (i.e., don't be delusional; they don't care about you any more than does Intuit).

Have the same problem. Tried different devices, different browsers, went as far as creating a new Intuit Account thinking it might have been an issue with my existing account but met the same error code. Please update if you receive a fix. 

Accountable plans usually need to be submitted within 60 days of the expense, so whatever office expenses qualify during that time period can go under an Accountable Plan.   Depreciation can be part of an Accountable Plan.   As a side note, it is my strong opinion the people should do corporate returns by themselves.  There are too many things to mess up, and DIY programs like TurboTax only cover the basics.  It can be expensive, but in my opinion the corporate tax return should be prepared by a tax professional.    

Thanks @AmeliesUncle for your reply.  In this case, I should not claim any home office expenses except the month of December including utilities, cell phone, internet expenses. Is this accurate? For vehicle deprecation, I am still not clear if that needs to be part of accountable plan or should that be directly filed at tax time.

Is this the 2025 software?  Have you double-checked that you entered it as a vehicle UNDER 6000 pounds?   If so, at first glance it appears to be a 'bug' that you might need to wait for an update.  You could go into the "Forms" mode to the worksheet to override it, but it may be easier to wait for the update.

Did the replies above answer your question? If so, select “Mark as Best Answer” to help others find this thread. Respond below with any follow-up questions so we can point you in the right direction. If you’d like to change subjects, Select a Topic and find the button to Post your Question. Thanks for joining the Community, @sgipson2023  **Say “Thanks” by clicking the thumb icon in a post **Mark the post that answers your question by clicking on “Mark as Best Answer”  

Did the replies above answer your question? If so, select “Mark as Best Answer” to help others find this thread. Respond below with any follow-up questions so we can point you in the right direction. If you’d like to change subjects, Select a Topic and find the button to Post your Question. Thanks for joining the Community, @Jefehav  **Say “Thanks” by clicking the thumb icon in a post **Mark the post that answers your question by clicking on “Mark as Best Answer”  

Q.  Could I still qualify for this year's (2025) AOC or no? A. No.  A full time unmarried student, under age 24, even if you don't qualify as a dependent, is only eligible for the refundable portion of the American Opportunity Credit (AOC) if he supports himself by working (your earned income must be more than half your support. "Support" includes the cost of school). You cannot be supporting yourself on parental support, 529 plans or student loans & grants. It is usually best if the parent claims that credit.    Q.  Could I claim it for 2026 since I'd be 24? A. Maybe. The earned income rule will no longer apply to the refundable portion f the AOC.  But the dependency test may still apply. You cannot claim the (up to) $1000 refundable credit if you are, or can be, claimed as a dependent by someone else. The fact that you will not be working, in 2026, probably means you will not meet the support test for being a non dependent.*   If the student-dependent actually has a tax liability, there is a provision to allow him to claim a non-refundable tuition credit. But then the parent must forgo claiming the student as a dependent, and the $500 other dependent credit.  The student must still indicate that he can be claimed as a dependent, on his return. This is worth up to $2500 (AOTC shifts to all non refundable).   *There are two types of dependents, "Qualifying Children"(QC) and Other ("Qualifying Relative" [QR] in IRS parlance even though they don't have to actually be related). There is no income limit for a QC but there is an age limit, student status, a relationship test and residence test.  The support test is different for each type. The support test, for a QC, is only that the child didn't provide more than half his own support. The support test for a Qualifying Relative is that the taxpayer provided more than half the student's support.  At age 24, you can no longer qualify as a QC.  Your parents can only claim you under the QR rules.  So, a common example is: a 24 y.o., supporting himself on student loans, can claim the refundable AOC  (if his parents didn't co-sign the loan).  But, a 24 y.o., supported by his parents, cannot.    Note: the refundable portion of the AOC is $1000 max.  You must have a tax liability to offset to get the other $1500 ($2500 total max).     

Just to be sure, I'm 23 and have earned income for 2025 and will get a W-2 for 2025. I just didn't make enough money to owe anything, but I recently quit my job this December. My parents paid for my classes. Could I still qualify for this year's AOC or no? Also, I'm turning 24 in March, but I will not be getting another job for the remainder of the program. Could I claim it for 2026 since I'd be 24, or would it still not count since I won't have earned income?

If you're worried about the $5 that's just earnings in the IRA which is sometimes unavoidable, you'll pay a little tax on the $5 part of the conversion.   As long as the $7000 was a valid non-deductible contribution then you should be fine.  A common reason for it to not be valid is it you don't have any "earned" income like a W2, say in retirement, you cannot contribute more to any Trad or Roth IRA than you have earned income.   When you do your taxes you'll input this in 2 parts; the non-deductible IRA contribution in the Retirements section under Deductions, and you'll get a 1099-R for the conversion which you'll input under the Retirements section under Income.  When you do the 1099-R input there will be some questions about what you did with the money which you need to answer carefully, see help page below.  The contribution and tax on the conversion will be calculated on Form 8606.   You'll eventually get a 5498 showing the contribution but those usually don't go out until May as IRA contributions for prior tax year can happen up until April 15th, but you don't need that form to file.   see the following https://ttlc.intuit.com/turbotax-support/en-us/help-article/retirement-benefits/enter-backdoor-roth-ira-conversion/L7gGPjKVY_US_en_US

"Did I overcontribute and do I have to pay the penalty?"   Assuming that you were eligible to contribute $7,000 to the traditional IRA, no, you have not made an excess contribution.  The amount that you converted to Roth has nothing to do with whether or not you have made an excess contribution.  There is no limit on the amount that you are eligible to convert to Roth from a traditional IRA.  Assuming that you have no other funds in traditional IRAs, $7,000 of the conversion will be nontaxable and the $5 gain will simply be taxable as ordinary income, calculated on Parts I and II of your 2025 Form 8606.

This answer assumes your previous returns were prepared in Online TurboTax.   Any return prepared in desktop TurboTax will not be in an Online account.  Here's how one would normally find past-year online returns and how to troubleshoot for multiple accounts (User IDs) if necessary.  Many people end up with more than 1 account.  The pathway to download the PDF or tax data file depends on whether or not you have started an online 2025 return.  I provide both scenarios below, so choose which one is appropriate for your situation.   If you have not yet started a 2025 online return: Sign in to your account.   What you see next depends on whether or not you have already started a 2025 return in that account.   If your left column menu is minimal, and does not have a Tax Home tab displayed, that would imply you have not started preparing a 2025 return in that account.  If you haven't yet started a return, it will start asking you some questions.  Answer those preliminary questions on a few screens (you don't actually have to prepare a return), and then when you are far enough into the process, the left menu column will change, and you'll then see a Tax Home option in the left menu column.  Do not click the Documents tab.  Instead, click on Tax Home.  Then on the Tax Home screen, scroll way down to the bottom to "Your Tax Returns & Documents".  Expand that section and choose the past year you want.   If your past returns are not shown there, then you likely have multiple accounts and signed into the wrong one.  I'll tell you below how to troubleshoot.   If you have already started a 2025 online return: Log in, and if you've already started a 2025 return in that account, then it may already open at the Tax Home.  If not, click the Tax Home tab in the left column menu.  Do not use the Documents tab.  At the Tax Home scroll down and expand "Your Tax Returns & Documents."   If the past returns are not there, see the steps below.   If you do all that and can't find the past return, here's how to look for multiple accounts: You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.   To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access. NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session. https://myturbotax.intuit.com/account-recovery If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:          Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.