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The last couple of years you have to log into an Intuit Account when you install even from the CD, so your downloads and licenses are listed there (even if you bought it from somewhere else) so if you need to download to install it again or install on another computer, even on the other operating system (Windows, Mac).  And the download will always be up to date with all the updates.   If you have a License Code you should be able to download 2021-2023 here on the prior program page.  Click on the little blue “access it here” link at the end of the top paragraph. TurboTax® 2023 Prior Year Tax Prep - File Past Years' Taxes

@ edack5150  Do you realize you are in the Live Deluxe product, for which you are paying extra for live tax help?   At least that is what is shown for your product in the tag under your question.   The Live feature is a more expensive upgrade from regular Deluxe that allows for live on-demand help from a tax expert during return preparation and, if desired, a final review of your returns before filing.     If that's not what you wanted, we can tell you how you can go back to the less-expensive regular Deluxe--unless you have already filed your Federal return.

@meech1011 wrote: So, all of that was good. I had to do it twice and it said yay, you have filed your taxes sooner than whatever percentage it was of other people. I finally got back a response that the state was accepted, but federal was not and I got my money from the state deposited into my account. No federal. They wanted more information and it could be because I had recently gotten divorced, but I tried to contact them and cannot get in touch with them   You may be using the term "accepted" incorrectly.  The term "accepted" is not the same thing as "approved."     "Accepted" is a term used only about the efile status--not the merits of the return.  "Accepted" means the efiled return was correctly formatted such that the IRS agreed to start processing the return.    If the IRS told you they need more info, it sounds like they accepted your return to begin processing it, but are encountering an issue when processing it, so the approval is delayed.      If so, it should still show up in this IRS "Where's My Refund" tool as being processed: https://www.irs.gov/wheres-my-refund   Here are some tips when using that tool:   Be sure you enter the correct tax year, SSN, and filing status. Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a summary screen.   Look at your actual Federal return to get the Federal refund amount to use in the tool, i.e., your Form 1040, Line 35a.   If you need to phone the IRS, you may encounter a robot.   Just tell it you need to speak to a representative about your account.   You may have to keep telling it that a couple or more times regardless of what it asks. IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday IMO, best time is early AM when they open.

Go back to the federal side and check your W2s and any 1099 that have state income and taxes on them.  Did you import any forms?  They might have imported wrong.  For W2 check the State Wages in box 16 and State income tax in box 17.  Oh and that the right state is in box 15.   For 1099R forms check the state amounts in boxes 14 & 16.  

Do you have the pdf files or the .taxyyyy files?  You should be able to open a pdf file with any pdf reader like Adobe.     If you didn't save the pdf files and have the data files ending in .tax2008, .tax2022, etc. you need the same year program installed to open it. If you can't install the programs you could try the TaxPrinter service to convert a .tax file to pdf at https://www.taxprinter.com They might be expensive and it is probably not safe to email tax returns back and forth. They are not related to Turbo Tax.

Well you can only use it to reinstall Turbo Tax for 3 years.  And now since you have to log into an Intuit Account when you first install it, all your downloads and licenses are listed there (even if you bought it from somewhere else) so if you need to install it again or install on another computer, even on the other operating system (Windows, Mac) you can download it again.    Only the program is on the CD.  So you should be saving your returns as both pdf files and the data files ending in .tax2023, .tax2024 etc.  And  save backups of them off your computer, like on a flash drive or external backup.  

So, all of that was good. I had to do it twice and it said yay, you have filed your taxes sooner than whatever percentage it was of other people. I finally got back a response that the state was accepted, but federal was not and I got my money from the state deposited into my account. No federal. They wanted more information and it could be because I had recently gotten divorced, but I tried to contact them and cannot get in touch with them  

Do you mean NOT done?  You might have another account.   How to view all your accounts https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery/

Sorry, Online is closed for prior year returns. How to prepare a prior year return https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-prepare-a-prior-year-tax-return/00/25984 To do a prior year return you have to buy the Desktop program here, https://turbotax.intuit.com/personal-taxes/past-years-products/2022 You will need a full Windows or Mac to install it on. If you have a simple return and want to file for free you can fill out the forms by hand. Here are some basic forms….. Here is the IRS 2022 Form 1040 https://www.irs.gov/pub/irs-prior/f1040--2022.pdf or if you want bigger type use 1040SR for Seniors, https://www.irs.gov/pub/irs-prior/f1040s--2022.pdf And 2022 Instructions https://www.irs.gov/pub/irs-prior/i1040gi--2022.pdf 2022 Tax and EIC Tables https://www.irs.gov/pub/irs-prior/i1040tt--2022.pdf Sch 1 : https://www.irs.gov/pub/irs-prior/f1040s1--2022.pdf Sch 2 : https://www.irs.gov/pub/irs-prior/f1040s2--2022.pdf Sch 3 : https://www.irs.gov/pub/irs-prior/f1040s3--2022.pdf You have to print and mail prior year returns. When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return. Don’t forget state.