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New Member

Won’t let me register my information

 
3 Replies
Expert Alumni

Won’t let me register my information

What happens when you try to register?

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Returning Member

Won’t let me register my information

Hi, I have the same issue. It tells me there is a database error. If I hit the back button, the program freezes and I need to use the Task Manager to kill it!

Employee TurboTax Specialist

Won’t let me register my information

If you have TurboTax Online you can clear your cache and delete cookies. Also, try refreshing your browser and even try using a different browser. 

Here are two articles below that will show you how to clear your cache and delete cookies. 

How to clear your cache - Community 

How do I delete cookies? - Community 

  

If you have TurboTax CD/Download, please check for updates within the program. 

How do I update my TurboTax CD/Download software p ... 

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