Won’t let me register my information

[JulieS]

What happens when you try to register?

[wizard4gm]

Hi, I have the same issue. It tells me there is a database error. If I hit the back button, the program freezes and I need to use the Task Manager to kill it!

[AkinaLO]

If you have TurboTax Online you can clear your cache and delete cookies. Also, try refreshing your browser and even try using a different browser. 

Here are two articles below that will show you how to clear your cache and delete cookies. 

How to clear your cache - Community 

How do I delete cookies? - Community 

If you have TurboTax CD/Download, please check for updates within the program. 

How do I update my TurboTax CD/Download software p ... 

[frustratedwiththisproduct]

Turbotax won’t finish installing. I keep seeing a white window that remains reactionless.

Here is the solution that worked for me.

I changed the display setting down to 1600x900 and it completed the install with no other problems. It wouldn't render the window properly at higher resolutions. I changed it back to 1920x1080 after the installation completed and it runs the app perfectly fine at 1920x1080.

I hope that helps someone.

I saw these while trying to figure it out.

This is the screen that the install got stuck on. Some times for up to 30 mins. I know, long time, but I was really miffed so I wanted to make sure I knew when the app stopped.  

I have never seen this before or since.

The app seemed to be running as if it didn't have any issues. I thought Task Manager was going to say "not responding".

Since it didn't say that, I assumed it was running properly, and must be something other than the app itself.