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mommyd06
New Member

Received a text from Turbo stating I have a inbox message about my stimulus. Where do I see messages? When I logon i don't see that option.

I updated my account info on tuedsay when the first email came about the IRS and my stimulus.
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9 Replies

Received a text from Turbo stating I have a inbox message about my stimulus. Where do I see messages? When I logon i don't see that option.

Where is the email i don't see it.. How do i see it.. Where

HelenC12
Expert Alumni

Received a text from Turbo stating I have a inbox message about my stimulus. Where do I see messages? When I logon i don't see that option.

Please check you email inbox. Also, check you Spam folder in case it's in there. 

 

Once your updated information is submitted you should receive your stimulus payment within 5 business days.

  • Note: You have to update your information by 1/15/2021.

Please follow these steps to update your information in the portal:

  • Go here and sign in with the username and password you used to file your 2019 tax return
  • Validate your identity
  • Enter your updated bank account information

For additional information, see Update your stimulus payment direct deposit information.

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Received a text from Turbo stating I have a inbox message about my stimulus. Where do I see messages? When I logon i don't see that option.

I received a text message stating I had  an email regarding my stimulus deposit but when logging in just takes me to where information is for tax return

HelenC12
Expert Alumni

Received a text from Turbo stating I have a inbox message about my stimulus. Where do I see messages? When I logon i don't see that option.

@laketownlhc 

 

TurboTax is referring to your personal email account inbox. Your TurboTax account does not have an email inbox. 

 

TurboTax sent an email to some of our customers to update their stimulus payment direct deposit information. If you received this email, once your updated information is submitted you should receive your stimulus payment within 5 business days.

  • Note: You have to update your information by 1/15/2021.

Please follow these steps to update your information in the portal:

  • Go here and sign in with the username and password you used to file your 2019 tax return
  • Validate your identity
  • Enter your updated bank account information

For additional information, see Update your stimulus payment direct deposit information.

 

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Jdubb1960
New Member

Received a text from Turbo stating I have a inbox message about my stimulus. Where do I see messages? When I logon i don't see that option.

There’s a mess in my inbox how do I see it

MichelleLO
Intuit Alumni

Received a text from Turbo stating I have a inbox message about my stimulus. Where do I see messages? When I logon i don't see that option.

Check your personal email. If you do not see the email, try checking your Spam or Junk folder. If you still do not find the email, please reach out to TurboTax Customer Support for assistance. 

What is the TurboTax phone number?

@Jdubb1960

 

 

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SQWALLET
New Member

Received a text from Turbo stating I have a inbox message about my stimulus. Where do I see messages? When I logon i don't see that option.

I received this text and the email was about the unemployment being tax free.

Luigimp3
Returning Member

Received a text from Turbo stating I have a inbox message about my stimulus. Where do I see messages? When I logon i don't see that option.

same been waiting for that unemployment information got the text but cant find any emails anywhere.. fake text maybe

DawnC
Employee Tax Expert

Received a text from Turbo stating I have a inbox message about my stimulus. Where do I see messages? When I logon i don't see that option.

The text message was legit, but it was referencing an email sent the previous week regarding unemployment.   The email basically said that you do not need to amend for unemployment.   The IRS updated the unemployment exclusion.    Normally, you would need to file an amendment to recoup the taxes paid, but the IRS said that they will issue refunds for those taxes starting in May.    

 

IRS to recalculate taxes on unemployment benefits; refunds to start in May   @Luigimp3

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