I’m still having the problem too. I called again on the 12th, they now say the fix is going to be on the 16th. I have little confidence.
I started trying H&R Block online and it gave the same error, but it also said if box 16 (state distribution) was blank, to fill it in with the same value as the gross distribution. I will do that on the 16th if TT isn’t fixed.
Try entering the box 1 amount in box 16 then running review. TurboTax is looking for an amount to compare the state withholding to and if there is no amount entered in box 16, then you are getting the error. Review your 1099R input screens to insure there is an amount entered in box 16.
The 1099 Series are informational reporting forms submitted to the IRS by third parties. The IRS then matches the form information to your tax return to insure all income is reported and taxed. If you do not include a 1099 received from a third party on your tax return, you will receive a notice from the IRS asking why. This is the CP2000 matching notice. If you receive this notice from the IRS, make sure and respond by the date indicate on the notice.