Why is SBTPG holding refunds?

[Shay24]

Contact the federal reserve

[Veteran1974]

How were you able to get the IRS to put a trace?  I was told that it my

refund was sent to Green Dot by the IRS, but the account number the IRS says they sent the refund to, per a call to the fraud department at Green Dot, does not exist.  I asked the IRS to place a trace on April 18, since my refund was sent to Green Dot on 30 March, but IRS agent said they could not do this as they had done their part to sent the refund to the third party to have my filing fees taken out.  Please help!  How can I get the IRS to trace my almost $6000 refund?  Thank you!

Maria

[Veteran1974]

Hi Mary,

how were you able to get the IRS to put a trace on it?  They told me they sent the funds to the Green Dot account which was on the e-file from

Turbo Tax so they were washing their hands of it!

 Please advise!  Thanks!

maria

[Veteran1974]

Hi Smashly,

Could you please share your secret for getting the IRS to put a trace on the refund?  Thank you!

Maria

[Yalitza87]

The IRS was only able to tell me the name of the bank which was Santa Barbara bank for turbo tax (800) 779-7228. After an hour and a half wait they finally answer to tell you something but each time I spoke to them it was something different but at least I know eventually it’s going back to IRS andthey will send me a check. Also try tpg website. I give up calling and getting all worked up they could not care less how mad I was and how it doesn’t make sense: I hope you have better luck I been waiting since February 18 it was deposited by IRS and I’m still waiting 

[Selennia Adams]

Hello my daughter was waiting on her taxes and IRS just let her know they had sent her refund to this company she been calling and emailing she haven't got a resond yet she is concerned about her money  who can she call and speak to about it

[mleyenn72]

This is a lie.

SBTPG is in fact holding funds and for more than 20 people. Not sure why it's not being looked into.

[mleyenn72]

Please stop misleading people.

Everyone has reached out to the IRS who have told us the payment was sent out. We know that it then goes back to you or shall I say your bank for processing and they are sitting on it.

First we are told it's because the fee wasn't paid but that is a you problem and needs correcting. We then get a date of a deposit that was denied for some reason or another and a check was sent out. Oh yes we also get charged a fee for this check.

But the date for the checks arrival never comes and if your lucky to speak to a person they will give you another date.

All lies and still not tax return.

That's why I'm looking into how not to pay federal tax since no one wants to help us get out money I say we don't pay into it. Do exempt

[mandi_fuller5]

Irs has RELEASED my funds. TT has no record of it and there's no way to get ahold of sbtpg the line stays busy... I git ahold of them once by a miracle and they said they couldn't help me without a tracking number from irs. The irs **bleep** near laughed when they said they can give me date released but not a ticket or tracking number. There's way to many upset customers to try and keep up this kie of sbtpg not holding funds when they're literally are. 😑 Crazy part they paid my turbotax fees but did not release reminder balance like has happened for the past few years. There's some fraud stuff going on and I refuse to use TT again if they continue to work with that crap company.

[User950]

I am seeing a lot of posts about people not receiving refunds, but is anyone receiving half the refund they expected? I have a deposit from SBTPG in my account - but it's only for half the Federal refund TurboTax stated I'd be receiving. 

Are they refunding in multiple transactions or is this issue part of the bigger problem people are reporting? Any guidance would be very appreciated!

[VolvoGirl]

Maybe the IRS reduced your refund before sending it out.  How much is missing?  The IRS will mail you a letter.  

The 2 most common reasons this year is you entered the wrong amount on line 30 for the Recovery Rebate Credit (3rd Stimulus payment) or line 28 for the Child Tax Credit.  Those lines are just if you didn't already get the full amount or qualify for more.  The IRS knows what they already sent you.  

A lot of people answered the questions wrong and tried to claim the credits again.  Double check your bank statements to see what the IRS sent you during the year for the 3rd Stimulus payment and Advance Child Tax Credit .

[User950]

Unfortunately, even after I paid my TT charges up front I am still having this issue. I only received half the amount I was supposed to receive for my Federal refund (from SBTPG)

[User950]

 Are the stimulus payments going to be despoited or not? Thank you very much for those tips, @VolvoGirl 

Missing close to $1,500 and accurately accounted for the stimulus checks received. Child Tax Credit is N/A. Super confused but clearly there are major issues that many people are experiencing. 

[VolvoGirl]

Then did you have an amount on line 30?  If you already got the 3rd Stimulus payment then line 30 should be blank.  Yes many people entered the wrong amount for the Stimulus and tried to claim too much again.  

[mandi_fuller5]

Hello Idk for sure but typically a refund will not come in more than one deposit. You may want to call the irs offset number to make sure not of your funds were applied to a past due obligation. The offset phone number is [phone number removed]. You'll need to choose #7 to continue to the offset selection. Then you'll need to listen to the automatic message and choose appropriate action for your situation. Good luck