Why is my return not downloading or printing

[VolvoGirl]

Then can't you print out the pdf?   Are you using the online or Desktop program?

For Online, 

Here's an alternate way to print by opening the filed return back up to print at the Print Center, where you can also get the worksheets.

Log in and at the Tax Home or in the section Your Tax Returns & Documents for 2020, look for a link Add a State.  Click on Add a State.  (you don't really add one.  That's just to open your return back up.)

After the return is open, click in the left menu column on TAX TOOLS, then PRINT CENTER.

Then choose Print, save, view this year's return.

The next screen should offer some options:  Just my tax returns or include government worksheets (optional), or include government and TurboTax worksheets (optional.)

[Critter-3]

Once you have downloaded the PDF file you must use a PDF reader like Adobe acrobat to open and print the return as desired.

[alhopeiii]

This is for 2023. I need to download my tax return. I downloaded the app to my phone and it's not working. Going to the website would download a zip file.

[DoninGA]

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@alhopeiii wrote:

This is for 2023. I need to download my tax return. I downloaded the app to my phone and it's not working. Going to the website would download a zip file.

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To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents.  Click on the Year 2023 and Click on Download/print return (PDF) or Download .tax file

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.