Why is my refund short and sent by tpg products?

[CarissaM]

To speak with an agent, please click here to contact us. @oliviagracexo 

[chaneltexas123]

I have contacted TPG and they will not respond except to say contact Turbo Tax.  Seems like a lot of people were ripped off last year and this year.  I want a refund and someone to actually tell us what the heck is going on and stop passing the buck to the IRS and TPG.   We paid you to do our taxes and now its short.  Man up and explain!!

[MoniqueLO_]

Please see this Help Article for possible reasons as to why your refund was less than expected.  

You will need to contact TPG again for information regarding your refund. They are one who handles your refund if you elect to pay your fees with your refund. You can also check out this TPG Refund Tracker to check on your refund.

@chaneltexas123 
 

[CVos]

The deposit from TPG arrived and is 30% less than the expected refund amount. Upon checking "where's my refund" with IRS, it still has the original expected amount with no notations or amendments. This makes no sense. My state refund was deposited at the exact expected amount. 

[Mike9241]

You agreed to have your Turbotax fees deducted from your refund. In your case, the refund went to TPG which splits the refund between you and Turbotax.  These fees are only taken out of your Federal refund never the state.

to see your bill

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/pay-last-year-tur... 

[xmasbaby0]

@CVos If you chose refund processing, then you agreed to have the fees for using TurboTax software deducted from your federal refund, and you agreed to a "refund processing" fee of $40 ($45 in CA) that goes to the third party bank.   Have you done the math to see how much of your federal Form 1040 line 35a refund should be after you deduct those fees?

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online