Why have i not gotten my prepaid card yet?
Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
TurboTax has you covered during Covid. Get the latest second stimulus info here.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 2

Why have i not gotten my prepaid card yet?

I have called the number and i do not have the card number id like to know how to get theough
4 Replies
Level 15

Why have i not gotten my prepaid card yet?

No one in this user community forum will know why you have not received your Turbo Prepaid VISA Card.  The Turbo Card is administered by a different company than TurboTax.   It normally would arrive in 5-10 business days after you were approved for it.  

You can phone the Turbo Card's customer service at:  (888) 285-4169.

If you continue listening to the recording, it tells you that if you don't know your card number, it prompts you to enter your SSN instead.   If you listen past that, one of the options is "to report a card lost, stolen, or never received."
Level 2

Why have i not gotten my prepaid card yet?

I did continue to listen and actually it told me to call back wheni have the number
Level 15

Why have i not gotten my prepaid card yet?

When I test the number, it asks for the card number, then it says if you don't have the card number, to use the SSN.  I don't actually enter the SSN since I don't have a card.   I don't know what it does after entering SSN.   But as I continue to listen it then says "to report a card lost, stolen, or never received."   I don't know what happens when one chooses that option, either--whether the card is automatically cancelled and another one sent out, or if it connects to a live person.

There's nothing else I can do as a fellow user.  If you can't reach the people at Turbo Prepaid VISA Card, then call TurboTax phone support to see if they have another suggestion.  You're using a paid product and have phone support privileges.

FAQ:  What is the TurboTax phone number?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263">https://ttlc.intuit.com/questions/1899263</a>
Level 15

Why have i not gotten my prepaid card yet?

Please visit  TurboPrepaidCard.com  or call 1-888- 285-4169 (select Option 1, then 2) to get a new card sent.

Dynamic Ads
v
Privacy Settings