No one in this user community forum will know why you have not received your Turbo Prepaid VISA Card. The Turbo Card is administered by a different company than TurboTax. It normally would arrive in 5-10 business days after you were approved for it.
You can phone the Turbo Card's customer service at: (888) 285-4169.
If you continue listening to the recording, it tells you that if you don't know your card number, it prompts you to enter your SSN instead. If you listen past that, one of the options is "to report a card lost, stolen, or never received."
