When I test the number, it asks for the card number, then it says if you don't have the card number, to use the SSN. I don't actually enter the SSN since I don't have a card. I don't know what it does after entering SSN. But as I continue to listen it then says "to report a card lost, stolen, or never received." I don't know what happens when one chooses that option, either--whether the card is automatically cancelled and another one sent out, or if it connects to a live person.
There's nothing else I can do as a fellow user. If you can't reach the people at Turbo Prepaid VISA Card, then call TurboTax phone support to see if they have another suggestion. You're using a paid product and have phone support privileges.
FAQ: What is the TurboTax phone number?
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