Why can't I pull up my 2019 federal taxes
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New Member

Why can't I pull up my 2019 federal taxes

4 Replies
Level 15

Why can't I pull up my 2019 federal taxes

You have to sign onto your 2019 online account using the exact same User ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2019 account, then use the option shown in blue on the account recovery website, "Try something else"


If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.


To access your current or prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

New Member

Why can't I pull up my 2019 federal taxes

i need a copy of my 2019 returns

Level 15

Why can't I pull up my 2019 federal taxes

@jo76 You are the only one who can access your tax return and you have to print a copy for yourself if you need a copy.  No one else can access it or send it to you.


The system is in transition from 2019 to 2020 right now so the pdf you can get to is unlikely to be complete until early December.  Going forward, save a copy and print it before mid-October.


Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.


Account recovery



Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.







To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online





**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 15

Why can't I pull up my 2019 federal taxes

@jo76 wrote:

i need a copy of my 2019 returns

The very first answer on this thread told you how to access your 2019 tax return.  Did you not READ this thread before you posted your question?

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