Why can't I access my tax records on this website?

[DoninGA]

You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

[lillyp630]

I NEED TO A COPY FOR 2018

[lillyp630]

I NEED ACOPY OF 2018 TAX RETURN

[DoninGA]

Assuming the you have either paid the TurboTax online account fees with a credit card or have filed the 2018 federal tax return and it has been accepted by the IRS -

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.  

This will take you back to the 2018 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

[llee4124]

I am trying to access my tax records

[DoninGA]

@llee4124 Then use the procedure as shown in the message above.

[josephroland]

my taxes got rejected and now I cant get back in ...ive changed info to many times now it wont let me in at all

[Tommyofie54]

i need to print my  2018 tax returns but  i can't remember my user name and password

[jayallen111]

I've moved to a different computer and thought I saved my partial data on a thumb drive...how do I load it into the newly downloaded 2018  Turbo Tax program?

[xmasbaby0]

@Tommyofie54 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

PRINT RETURN   You need to print a copy of your return?  Sign in to your account using exactly the same account and user ID that you used to prepare your return.
On the bottom of the screen find Your tax returns & documents and click on Show.  Click on the Year and Click on Download/print return (PDF)

[danielsites]

there's no menu on the left side of the page!!! this is bull**bleep**. I did my taxes here so I can access my old records and now you don't even give that as an option!!!

[SForrestLO]

You should see the black menu panel on the left side of your screen. If you do not, please see this Turbo Tax FAQ on how to troubleshoot certain issues.

https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-blank-screens-missing-buttons-or...

@danielsites