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For questions about your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call toll free at (888) 285-4169.
The card usually arrives 7-10 days after your return is filed. Please make sure your address is correct on your return.
Please see the below FAQ for more information on using your card and how to send money:
I don’t have a prepaid card and I didn’t choose to get one!
@Jroten44 I would check your refund method. Please see the link below on how to do this:
How do I review the federal refund method I chose after filing with TurboTax Online?
If you find your refund is going to a TurboTax card/Greendot Bank and you have not received your card, please click here for the customer care phone number. When you call the number follow the steps below :
When will I receive my Turbo® Visa® Debit Card?
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