@Jroten44 I would check your refund method. Please see the link below on how to do this:
How do I review the federal refund method I chose after filing with TurboTax Online?
If you find your refund is going to a TurboTax card/Greendot Bank and you have not received your card, please click here for the customer care phone number. When you call the number follow the steps below :
- Listen to the recording
- Press 2 to continue using the automated system.
- The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
- The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
- Press 2 for the option of " have not yet received your card".
- Next you will be prompted to enter your social security number, zip code, and birth date.
When will I receive my Turbo® Visa® Debit Card?
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
