When does turbo tax collect their fees? Is it after your refund is approved?

[xmasbaby0]

Once the IRS issues your refund it should not take more than an extra 24 hours for the third party bank to do their job and send the rest of the refund to you.

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

[Mykids1267]

Will I still receive my taxes refund the day the irs gave me even tho I chose to pay my fees with my refund

[xmasbaby0]

@Mykids1267 If you are having your fees deducted from your refund, the refund goes first to the third party bank.  It takes a bit of extra time for that bank to process your refund and send you the rest.  It should not take more than an extra day, but no promises.  We hear about problems with them.   Watch the IRS site--that is where you will see if the refund has been issued.

[Owlieee123]

This is complete lie from TurboTax. They are scammers. I have the same thing happening the irs told they do not pay turbo tax. I have the routing number and account number  turbo tax uses to get you refund to pay themselves. 

[DoninGA]

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@Owlieee123 wrote:

This is complete lie from TurboTax. They are scammers. I have the same thing happening the irs told they do not pay turbo tax. I have the routing number and account number  turbo tax uses to get you refund to pay themselves. 

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If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228