Maybe they didn't get your tax return. Did you get a tracking number from the post office when you mailed it? Did you mail it separately from your state return? They go to different places.
You can request a transcript from the IRS to make sure you filed
@deeG The IRS refund site is not going to show anything for a 2019 refund now. It only shows information for 2020 returns.
If you chose to file by mail, you had to mail it yourself. TurboTax does not mail it for you.
If it was not filed, then print, sign and mail it now.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.
To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.
If this is about your state refund then contact your state:
At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.
Also see this article for more info on how the Taxpayer Advocate Service works::