Want refund advance but credit karma says can't verify info. Now what?

[Wooi]

What should I do

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  

[NunuC]

I am having the same problem too. How do I resolve it? I really want to stay with Turbo

[PrettyK]

IT MAY BE AN OLD POST, BUT THE ISSUE IS STILL CURRENTLY AN ISSUE.
Every time, (going on TWO YEARS NOW!)... we are told to contact Turbo, then Turbo tells us it is a Credit Karma issue and there is nothing they can do, and Credit Karma ALSO tells us to contact TurboTax because it is a Turbo issue. I have been filing with trubo for over 10 years, and I will no longer be a customer, due to this being the SECOND YEAR IN A ROW they have not resolved this issue, after pairing up with CREDIT KARMA, because I did not have any issue obtaining the refund advance previously, BEFORE CREDIT KARMA WAS INVOLVED!!!

How are we suppose to "make sure our info is accurate, when 1) IT ALREADY IS! and 2) BOTH PARTIES KEEP GIVING CUSTOMERS THE RUN AROUND!! 

This makes absolutely zero sense... and TurboTax needs to get their sh*t TOGETHER!! ASAP!!!! Before they end up losing more customers than they already have from last year for false advertisement, referring to them charging customers, and then having to write them all checks to pay them back for the charge they were never suppose to be charged for filing with them! SMH!

HOW IS THE SAME ISSUE PERSISTING FROM LAST YEAR ROLLING OVER INTO THIS YEAR AND THERE IS STILLLLLLL NO RESOLUTION!!!! Yes, WE ARE ALL HIGHLY IRRITATED AND PISSED TF OFF!!

[Thuynh143]

I have been going through the same thing for two years now. Last year i had to end up deleting my money account with credit karma. I was able to make a new one this year, but they are still saying my information does not match. Nothing has changed. I was able to get the advance in 2022, but not the last two years now. I spoke to several people last year about the situation and no one was able to help. Then they tried to contact me 6 weeks later via email asking me if my problem was resolved. I went off. 

[Houzeway]

I have the same issue being verified. This has been going on for 2 years. I just reached out to the bank that credit karma uses. I will update when I receive a reply from them.