Want refund advance but credit karma says can't verify info. Now what?

[Cobramandan03]

Personal info was imported from turbo tax

[HeatherPLO]

Please reach out to Credit Karma's customer support for further assistance on how to set up a Credit Karma account. 

[missmary76]

They offer no solution

[HeatherPLO]

@missmary76

Thank you for letting us know, and I am sorry you are experiencing this.  Since you have posted this issue in two separate threads, this will be addressed in the other thread here.

[jollyupgrade]

I also experienced this, I was so close to finishing my filing time to go somewhere else, been using TurboTax for years and they can't verify me this company is just horrible.

[jollyupgrade]

Keep in mind when you are being redirected it states they are one in the same company, that's how much hot garbage it is.

[Novella27]

Want refund advance but credit karma says can't verify info. Now what? I have talked to reps on both sides no one can help and the craziest thing is I have been using turbo tax for years and had no issues last year getting the advance. 

[MichelleLO]

Only Credit Karma would be able to provide assistance with verifying your identity on their end.  Please try reaching back out to them via the following link: Contact Us  

Although TurboTax and Credit Karma are both a part of Intuit, they are separate products. Please see  Is Credit Karma a part of TurboTax? for more information.

[Epoi]

I’m having the exact same issue, this is wrong.

[Novella27]

Not true I have spoken to 5 different representatives this weak that said to speak to a turbo tax representative because it’s nothing they can do just think both parties are just saying anything at this point about to go elsewhere it’s always something every year with turbo tax. 

[p2012]

I had the same issue but once I changed my address on credit karma to match my return and linked bank account, it worked. I hope this information helps

[shell317]

the same message was coming up for me then i started doing research and was reading if you previously had a credit Karma spend account that was closed you're unable to open up a new one.  Ive been with turbotax i believe since 2017 and have always been able to get an advance which is so helpful, but now i think this will be the last year i will be using turbotax.  

[Michelar0se]

What do uou mean? Are u having trouble opening a spend account is this why you cannot get an advance

[CatinaT1]

You are posting on an old post. Do you have a question?

[Melinda16]

Why does it keep saying technical error try again later