I filed my federal and state taxes in April and still haven’t gotten it...the IRS2GO app is no help, they keep saying my info doesn’t match any files they have. PLEASE Help! I’m moving in a few weeks and need that to pay for the moving van.
Kelly Richardson, RN
Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund. Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.
Your federal refund amount is on line 34 of your Form 1040
Sadly, the IRS refund site has been behaving erratically and has not always been reliable this year. TurboTax has no control over this and cannot find out anything about your refund for you.
Millions of people are waiting for the severely backlogged IRS to process their tax returns and send their refunds.
TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. “21 days” is not a promise from TurboTax or the IRS. Many refunds are taking longer during the pandemic. The IRS is backlogged —-they are still trying to process millions of 2019 returns; they received millions of e-filed on the day they opened for 2020 returns, and now they are burdened with sending out another round of stimulus checks. Congress changed the tax laws in the middle of the tax season so millions of returns need to be recalculated; and now on top of all that, they have to gear up to start making monthly child tax credit payments.
Some delays are resulting from incorrect amounts that folks entered for stimulus checks they received. Many people have been confused by the recovery rebate credit and completed it incorrectly. The IRS may delay your refund while they cross-check to see what you received. Some refunds are delayed because of the tax law changes that went into effect recently. If your return has unemployment or the premium tax credit on it, that may be delaying it.
First, check your e-file status to see if your return was accepted:
Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.
You need your filing status, your Social Security number and the exact amount (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:
To track your state refund:
If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.
From this IRS website - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue
As of June 23, 2021, we had 17.5 million unprocessed individual returns in the pipeline. Unprocessed returns include tax year 2020 returns such as those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.
How long you may have to wait: The IRS understands the importance of timely processing of tax returns and refund issuance. We have processed all error free returns received prior to 2021, and continue to work the returns that need to be manually reviewed due to errors. We are rerouting tax returns and taxpayer correspondence from locations that are behind to locations where more staff is available, and we are taking other actions to minimize any delays. Tax returns are opened and processed in the order received. As the return is processed, it may be delayed because it has a mistake including errors concerning the Recovery Rebate Credit, is missing information, or there is suspected identity theft or fraud. If we can fix it without contacting you, we will. If we need more information or need you to verify that it was you who sent the tax return, we will write you a letter. The resolution of these issues depends on how quickly and accurately you respond, and the ability of IRS staff trained and working under social distancing requirements to complete the processing of your return.
What you should do: If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s my refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. We’re working hard to get through the backlog. Please don’t file a second tax return or contact the IRS about the status of your return.
#1 RULE for refunds directly from the IRS : never count on the money to show up in any certain time frame and you won't be disappointed ... that goes advice goes hand in hand with Murphy's Law.
The IRS is seriously backlogged due to all the new tax laws and extra stimulus filings, as well as unprocessed 2019 returns left over from the COVID shutdown. Lots of other folks are still waiting (some since mid-February), so please continue to be patient. Also see:
Although the IRS has processed and issued most refunds from e-filed returns around 21 days, because of the pileup caused by Covid, CARES Act, stimulus and the American Rescue Plan Act, some of the returns will require more time to review.
Several items can delay the processing of the 2020 return ... some of which are :
> repayment of the PTC
> stimulus credit on line 30 of the 2020 form 1040
> if you used the 2019 earned income for the 2020 EIC &/or CTC/ACTC
> if you have prior year balance dues or unfiled returns
> the info on the W-2 doesn't match what the employer sent in and/or the employer's W-2 is not yet on file
> a variety of other items that require humans to look at
Due to understaffing and over tasking at the IRS again this year many returns will be delayed for as much as months. The aging computer system is being over taxed trying to process millions of 2019 returns and 2020 returns (some of which will need extra processing this year due to the late tax law changes) AND putting out the third stimulus payments. If you want to vent to someone then contact your local congress person and demand they fund the IRS sufficiently so that they can hire enough people and update their computer systems to handle all of the demands made upon this agency. The IRS can only do so much with the continued reductions to their budget.
See these recent news articles for a good laugh: