Turbotax premier not accepting bank routing number. Why won't turbotax accept bank routing number?

[peterm92029]

multiple call to turbotax support with no follow-up. When I call for a follow up there is no response.

[VolvoGirl]

Did you ask your bank?  Maybe they changed the number.  And some banks use different routing numbers for deposits and charges.  

[Cynthiad66]

If you are using the online version of TurboTax, clearing the temporary Internet cache in your web browser will most likely enable it to accept the new routing number.

Sounds like your computer may be experiencing a loop.  Let's clear your cookies, history and cache' then reboot.

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

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Related Information:

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[peterm92029 · Accepted solution]

The following solved the issue:

If you are using Desktop Software:

1. Open TurboTax software, then open the file you are working on.

2. Open the "forms" tab at top left.

3. Scroll down to where the banking information is and the routing box will be yellow with the routing number and the word routing number behind it. 

4. Clear the box and move the cursor out of the box, then re-enter the cursor in the box and enter your routing number and that should fix it.

Thanks to a post from Cynthiad66!

[peterm92029]

A previous post to another user that you suggested solved the issue!!!

If you are using Desktop Software:

1. Open TurboTax software, then open the file you are working on.

2. Open the "forms" tab at top left.

3. Scroll down to where the banking information is and the routing box will be yellow with the routing number and the word routing number behind it. 

4. Clear the box and move the cursor out of the box, then re-enter the cursor in the box and enter your routing number and that should fix it.

Thank you!