@cpearl1979 TurboTax has nothing to do with your "card." If you have a credit/debit card then it was issued by a bank. TurboTax is not a bank. TurboTax provided you with the software to prepare a tax return. You chose to have your refund put on a card.
Your issue is with the bank that provided you with the card. Look on the back of your card for that banks 800 number and call them.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**