Turbotax 2024 will not print: STILL NOT SOLVED AT 2/2/25

[mama miller]

thank you for posting this!  I am having the same dam problem.  I guess I will have to call in too. UGH.  This is going to be fun waste of my time.  

[maukro]

mama miller,

If you want to avoid wasting your time on the phone, take a look at my detailed work-around solution (it's on page 2 of this thread) which may help you print your return without calling TurboTax.  I don't think anybody's had much luck getting the problem fixed by calling TurboTax. Eventually, they'll get their act in gear and fix it on their own time.

Best of luck! 

maukro

[Spankie01]

I have the same problem on my Mac running Mac OS Ventura. Was able to save to pdf & print from that, but also discovered I can’t download my W2 either, and suspect I’ll have the same problem with 1099’s. Intuit tech support is clueless.  Been using T-tax for years but this is it.  I’ll be moving to HR Block’s software next yr.

[sgperkins]

Maukro: Thanks for the workaround.  It worked fine for me.

After this experience, I am reconsidering my choice of tax software.  I hear H&R Block is good.

[pilgrimpage]

Maukro,

Thank you for sharing this!  I am indebted to you for supplying what intuit/TT does not.

With kind regards,

Pilgrimpage

[wwb2]

Come on Intuit. You are losing my business. First I can't do 1099s until the last minute, then I can't print my state return. Please reach for a higher standard of performance. There are other options for next year. 

[maukro]

You’re welcome, pilgrimage. I’m glad you found it helpful!

maukro

[pd1601]

The print button has not been working for me either.

On the Mac, the workaround is as follows:

From the File menu at the top of the screen, click on "Save to PDF".

[pd1601]

From the "File" menu at the top, select "Save to PDF" and it'll save the PDF

[pd1601]

On the Mac, you click on "File" at the top of the screen, then select "Save to PDF".

[maukro]

You are so right, pd1601! That works for me now, too! It did not work for me last week. Last week, Save to PDF on the dropdown File menu was 'grayed out.' And Print on the dropdown File menu did the same thing that the Print button on the TurboTax program did. That's when I came up with the long, drawn-out process that I described on page 2 of this thread, which did finally allow me to view and print my return prior to electronically submitting it to the IRS.

But you are right, pd1601!

"Save to PDF" from the dropdown file menu works for me now, too! It is the best, fastest way to Save, then Print, your return, if it works for you, too. Thank you! 

(I'd be curious to know if anybody else encounters what I encountered last week -- the grayed out Save to PDF.) 

[sgperkins]

Yep.  Pretty much my experience.  There is a (complicated 10 step) workaround somewhere in the thread.  If you look, you will find it.

But what is really cute is that on Sunday 2/2, I spent a full hour on the phone with the Turbotax "Help" Desk.  At the end of the hour, my "Help" Desk person (Sam) agreed that there is a problem and assigned an Issue number (154 26 40 868).  Within minutes, I received an email saying that the Issue 154 26 40 868 had been closed.  Of course, the issue was not resolved or fixed.  It was just closed.  I called back and spent another hour on the phone with a second "Help" Desk person who said she couldn't reopen the Issue 154 26 40 868.  Only my new best friend Sam could do that.

I used to have IT responsibility for a mid-sized organization.  One of the ways that IT organizations cheat to improve their statistics is to close "Issues" without actually fixing the problem.

[wwb2]

Save to PDF and Print both omit the entire state return. There is a message on the screen that printing the state is not available. 

[maukro]

Ah. So Save to PDF is currently not a great fix for people who have to file state income taxes. I guess the multi-step workaround still has its purpose.

[pd1601]

I was able to save both federal and state into a single PDF file that I subsequently split up.