Turbo Tax TPG Bank shows my refund was funded on the 8th, but I haven’t received it in my account. Why hasn’t it been sent to my bank?

[TiffanyL]

It can take up to 5 business days for your bank to deposit your tax return into your account. If the status in Where's My Refund? shows “Refund Sent”, the IRS has sent your tax refund to your bank for direct deposit. If you don't receive it after 5 business days, then you should contact your bank. If it has not been received after the 5th business day, then you would need to contact the IRS directly.

If you have elected to have your TurboTax fees paid from your tax refund, you may check the status of your Refund Transfer by visiting Santa Barbara Tax Products Group

[rachelsee84]

The bank in question is the turbo tax TPG bank. I opted to have my refund sent to a credit karma card and the TPG Bank shows the money has been funded, but hasn’t ever been sent to my credit karma account. I need to know where my refund is and this all falls back onto turbo tax. Please read the question carefully before responding. 

[TiffanyL]

Thank you for further clarifying your question and I do apologize for any misunderstanding. You can go to SBTPG's secure website for assistance from them. I have also provided a link below where you can contact Credit Karma support for assistance since your refund is going on a card with them:

Credit Karma Support

[Halljr71]

Lmao!!! It’s about time someone put these so called “EXPERTS “ in their place for not paying attention to the questions asked and just giving a copy and paste response. Good for you!

[Tmartin23]

My show it was Funded February 7th and I still haven’t received it. I spoke with the IRS and they said it was funded to TPG.  I elected to use my taxes to pay for the fees because I used full service. In TPG it shows unfunded when that’s confusing especially since the IRS sent it over a week ago. I just want my refund. 

[Marqruisb]

This my first year having fees taking out even though I always qualified for free file. I’m not sure what happened but it kept saying I needed to pay $39 to be able to add certain things. I thought this was going to be turbo taken the fees. Now I’m so upset. If I new this I would have paid them with a card. I see fees adding up to almost $180. I also read so many reviews about weeks passing in TPG still hasn’t sent funds out. 

[AudreyD76]

I've recently found out mine was direct deposited also on 8th, but my bank couldnt find it.

Come to find out, they claimed my account was closed and charged me 30.00 to mail me a cashiers check.

Then told me to contact turbo tax to refund my 30.00. Turbo Tax are not refunding that me..

My account was not closed either.. they just mailed the checks out on the 14th for those that was to get direct deposit and didn't. 

[MoniqueLO_]

TurboTax Free Edition is free as long as it is a simple return that files a 1040 with no additional schedules or upgrades. Please see Why am I being charged for TurboTax Free Edition? for more information and instructions on how to remove unwanted charges or add-ons.

If you signed up for Pay With My Refund, your refund will be handled through the Santa Barbara Tax Products Group (SBTPG, formerly SBBT). You can go to the Santa Barbara Tax Products Group website if you need assistance with your refund. 

@Marqruisb

[Wesley_83]

My refund was sent through tpg but when filing I was told the the amount of fees I would have to pay was 166$ but I didn’t even get my full refund from the irs and they took our way more than $166. 

[CarissaM]

You can view all fees associated with your return by following the instructions here @Wesley_83. 

[Marqruisb]

TPG needs to be investigated. All this scamming and taken out fees people are unaware of. They seem shady and it’s thousands or more people with the same issues over and over but TurboTax still using this company. Turbo has been the only company I’ve ever used but next year I’m probably changing to a different company. Who wants a big amount refund sent as a check that may get lost if the direct deposit information is correct. @AudreyD76 

[HeatherPLO]

@Marqruisb

Thank you for contacting Intuit.  We know how important your refund is and apologize. We are working quickly to resolve this and ensure you receive your full refund. You'll receive communication from us shortly letting you know when you can expect your refund. 

[Tmartin23]

Hey what about me? @HeatherPLO 

[missybouse06]

What instructions are you discussing?  When you look at Turbo Tax order details you are not shown these other fees that are included in your "so called bank" you use.  This is ridiculous.  We already pay enough to file our own taxes let alone having to pay more out of pocket for you to use a bank that charges an arm and a leg in fees which we are not told about!