Turbo Tax TPG Bank shows my refund was funded on the 8th, but I haven’t received it in my account. Why hasn’t it been sent to my bank?

[AudreyD76]

I've already done that. They issued me a check and told me to contact Turbo Tax for the extra 30.00 they took out my money for issuing me a check.. 

[SForrestLO]

We are aware of an issue that caused some customers who used our Refund Transfer service to see a smaller refund than expected. We know how important your refund is and apologize. We are working quickly to resolve this and ensure you receive your full refund. You'll receive communication from us shortly letting you know when you can expect the rest of your refund.

@AudreyD76

[gbombaci86]

Was your refund over 20,000 and if so how did they fix the situation?

[Melanmatt]

It explain this one to me because I'm calling me a lawyer right now as we speak because I called TPG this morning and they lied and said the IRS has not funded my tax return but just 30 mins ago I called and the lady I spoke said the IRS funded my tax return yesterday so where my refund because online it th

[SForrestLO]

Before you speak with SBTPG, you will need to check with the IRS to see if they have the release date for your refund and ensure it was sent. If they do, you can check with SBTPG on that given date.

You can visit the IRS website to track your refund.

@Melanmatt

[emwgmh]

I just checked SBTPG bank online and it shows refund sent to my bank on the 18th. Haven’t received direct deposit yet.  I also received an email from turbo tax saying taxes are on the way to check my bank the next day. I called me bank and there is nothing pending.. why is it taken 2 days to DD when my fees have already been taken out? And when can I expect Turbo Tax to send my return? 

[J080694]

Same here !! But I do have a refund date of the 22nd of feb. But when I go on tpg it's saying funded meaning it's been sent to me 

[emwgmh]

Exactly! I know how you feel, I’m not sure why it’s taken this long? I’ve filed with turbo tax for the last 8 years and never had an issue. This year is different. The money should be easily available as soon as it’s sent. I’d like some answers.. next year I’ll pay it if pocket to file to prevent this from happening.. I’ve paid over $200 to file 

[AudreyD76]

Your right about the funds and turbo tax, but Santa Barbara says there website was not working right, and when I called them I had to press the number stating I was a business with a customer just to get through bc it would not take my social number when i put it in. 

BTW its Feb 20, 2022 and yet IRS claims my deposit was made on Feb 7th and I still have not got a check nor a direct deposit. Fingers crossed and praying I will this week..

Thanks Turbo Tax for all that money taken from my refund and not making sure things were in line for your customers..

Y'all  deserve a kick in the bottom for stressing us out..not only are we paying for the stress and other services but alot of us still has not got our money, but turbo tax made sure they did..

Way to look out for your customers,  

No denying we are number 1# to yall..

Guaranteed.. RIGHT??

[Tmartin23]

I’m in the Same exactly situation. Like it was sent from the irs on the 7th what’s going on . It’s frustrating especially when they point fingers at the IRS when they have done there part.

[emwgmh]

@AudreyD76  I know how you feel, that’s a lot of stress to be going through just to get what’s already yours. I called turbo tax earlier and they told me it’s a long holiday weekend so the banks etc are closed but mine is open 7 days a week. I get the holiday but if funds were readily available then they should just be automatically sent to us right then and there. I guess I will wait until Tuesday and see what happens but if they have their money then why the delay for us to actually get ours? $208 to file is astronomical to me plus when I tried to get the advancement apparently NC residents aren’t allowed bc we live in NC.. doesn’t make sense. I’m hoping everyone gets there taxes soon. 

[Reekg]

Mine says the same thing too but lets check tomorrow because the 19th-20th was the weekend and today is a federal holiday 

[emwgmh]

@Reekg right! Let’s pray it comes. I will be sure to post an update on it. I’m not sure what time or what day but it says tomorrow 

[Thandeka]

I’m confused as well. On the IRS WEBSITE IT SAYS IT WILL BE DEPOSITED TO YOUR BANK BY THE 22nd. On the TPG SAYS ITS HAS BEEN DEPOSITED IN MY BANK account on the 18th, and also says funded in my xxxx account. 

[Tmartin23]

Any updates does yours still say unfunded mine does no updates. @AudreyD76