Trying to complete turbotax form but it gives me no way to go back to previous page

[silverlily1]

no option to go back to previous page

[TiffanyL]

@silverlily1 

Have you tried the steps provided below? 

• Log completely out of your TurboTax account
• Clear cache and delete cookies
• Then log back in and see if you are still having the same issue

You can also try using a different web browser. If you are still having the same issue after trying the above steps, please respond back here and let us know.

[silverlily1]

I tried your suggestions but the result was the same.  I get the message that there is an error but the screen doesn't tell me what it is or how to fix it.  I've spent days on this problem and can't believe I am the only one to experience it.  I really need help here.

Diane Arndt

[TerukoL]

Since you continue to experience the same problem, even after following the troubleshooting steps, please click the link to contact TurboTax customer support for further assistance.