2909685
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Track tool can't find my filing, why?

My refund was accepted 02/20/2023 but the tracking tool can't track it. It keeps telling me I have to wait 24 hours after the IRS has accepted, which it has been 4 days since it was accepted. I filed using Turbo tax, form 1040. It is my first time filing with Turbo tax so now I am worried that it wasn't submitted properly or something. What possible reasons are there that my filing is unable to be found/tracked? I made sure all proper info was put in, my SS, filing status, refund amount expected, etc.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies

Track tool can't find my filing, why?

https://turbotax.intuit.com/tax-tools/efile-status-lookup/ 

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-w...

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.  

 

Your federal refund amount is on line 35a of your Form 1040

 

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Track tool can't find my filing, why?

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Did you receive an email from TurboTax indicating the federal tax return was Accepted?

 

Verify that the tax return was Accepted by the IRS by signing onto your TurboTax account.  The status of the federal tax return will be displayed - https://myturbotax.intuit.com/

 

When using the IRS website for the status of a federal tax refund - https://www.irs.gov/refunds

 

You must enter Exactly the Social Security number, the Filing Status and the whole dollar amount of the federal tax refund as shown on the federal tax return that was filed and Accepted by the IRS.

 

To access your current year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

 

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

 

MoniqueLO_
Intuit Alumni

Track tool can't find my filing, why?

Please see Why is there no record of my return at Where's My Refund (WMR)? for reasons why you may be unable to track the status of your refund. You can also try calling the WMR automated hotline at 1-800-829-1954 to check the status of your refund.

@CassaundraAnya 
 

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question