TPG is holding funds, TT unable to be reached

[Jennifer1111]

@JonesS, I submitted a ticket through their site at the “Submit a ticket” section (many times), and also emailed them at ctfax at sbtpg dot com. Also many times. Calling was a waste of my time, I never once actually spoke with anyone. 

I hope you get this worked out soon. Blow their email up every day. I’m certain they have your funds based on everyone else’s experience and if your own routing/account numbers were correct, then they need to release your funds from their holding account. What an awful company, I’m so sorry you’ve had np resolution yet.

[JonesS]

@Jennifer1111  Thank you so much girl, I really appreciate you getting back to me. And wishful thinking for me, no matter what I have to get my taxes back some how. It will get worked out, I’m truing to stay positive! 

[Dshanea23]

I’m having the same issues I’m missing 3000 dollars and the CSR at TT don’t know where my money is and I’m about to sue them because they are stealing for me and mines 

[MoniqueLO_]

If you used Refund Transfer, in this public forum, we do not have access to any information regarding refund processing. It would be necessary to try contacting TPG for additional information. They are one who handles your refund if you elected to pay your fees with your refund. You can also check out this TPG Help Article to check on your refund.

@Dshanea23

[Shinyzero]

so got ahold of turbo tax today and they wont even call are try to see were your money is thru tpg even know they get there money thru them

which is weird any ways i sent like 20 emails to tpg so will see

[Locke0922]

They deposited 700 less then was supposed to get into my account. I can’t get no answers. I put a complaint in with BBB and the irs 

[Shinyzero]

What is BBB?

[Shinyzero]

What is BBB

[cncuthbe07]

I am missing over 1,000 dollars from my accepted return statement. What is going on ??? I have never had this happen to me before and I am highly frustrated by this.

[cncuthbe07]

This happened to me also. My refund is over 1,000 dollars short.

[Jkstucker]

This bank is holding to collect on the interest, there will be a big lawsuit. 

[spoole2687]

I was shorted around $1400 on mine. This is including the TurboTax fee. I did not receive a third stimulus so this should not be and issue.

[DoninGA]

---

@spoole2687 wrote:

I was shorted around $1400 on mine. This is including the TurboTax fee. I did not receive a third stimulus so this should not be and issue.

---

Have you checked the IRS website for the amount of the federal tax refund that was actually sent - https://www.irs.gov/refunds

[princessab]

It said they are closed when I tried this today 🤦🏼‍♀️

[Cassiehope18]

I also am missing a large sum of money. I can’t contact anywhere. When are you going to give people their money? This wrong and fraud.