TPG has taken most of my tax return.

[Rh97098]

I did my taxes, and they were adjusted due to me putting in the wrong amount which I understand and I CALLED AND CONFIRMED with them how much I was going to get back from them after the adjustment. We have no offsets and we do not pay child support so there was no reason for money to be missing. The money sent to TPG was over 6000$ but TPG decided to take most of it and send me only 2,000$ that is not okay and I'm beyond upset this is ridiculous and I want the money I was supposed to recieve because again I confirmed with the IRS the amount I was supposed to receive. I want my money turbo tax and tpg! I wi no longer be using turbotax in future years due to this experience. Basically stealing people's money. I want my money returned to me.

[HeatherPLO]

In this public forum, we cannot diagnose why your refund has been reduced.  For additional information, please see this Help Article or this TurboTax blog post.

[Rh97098]

I know why, TPG has taken it just as they have taken a lot of other ppls money. I already spoke to the irs, so this is on turbo tax and it's partner tpg. This was yalls doing not the irs so I'm asking yall to fix this. 

[Rh97098]

Nothing had been done where is the rest of my tax refund I got a letter from the irs already know what was supposed to be taken out and tpg has taken way more then they should have. 

[DoninGA]

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@Rh97098 wrote:

Nothing had been done where is the rest of my tax refund I got a letter from the irs already know what was supposed to be taken out and tpg has taken way more then they should have. 

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If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

[Nicolerose1202]

Thank you. An yes they need to fix this never had a issue with TurboTax until now an who is tpg? I looked them up never heard of them until no but I don't care I want my money.

[DoninGA]

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@Nicolerose1202 wrote:

Thank you. An yes they need to fix this never had a issue with TurboTax until now an who is tpg? I looked them up never heard of them until no but I don't care I want my money.

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If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

[userbibicaldwell]

The same happened to me.according to IRS I'm supposed to get 9279$, but only got 8537$ . TPG took 219$ fees for turbotax,TurboTax, because my refund wasn't issued in April when those fees were due, TurboTax took it out if ny checking account- so not only did they now paid twice,my refund is still short nearly 800$! I'm beyond upset and need a definite answer, solution and- my money!

[NCperson]

@userbibicaldwell - there may be two issues here.  but let's assume the fees were correct for a moment. 

1) what was the EXACT amount missing?  Seems that is 9279 - 8537 or $742 and then add back the 219, so the missing money is $961

2) any chance the IRS made an adjustment? Every adjustment on these boards relate to the Child Tax Credit or the Recovery Rebate Credit. have you checked your transcript? 

3) what is on Line 28 of Form 1040 of your tax return?

4) what is on Line 30 of Form 1040 of your tax return?

let's start there.  if you post back the answers to my questions, we can probably figure this out.

[userbibicaldwell]

Line 28 and 30 don't have anything in it and there was also no adjustment by the IRS . Child tax credit doesn't apply to me,neither the recovery rebate. 🤷‍♀️

[userbibicaldwell]

Oh,the exact numbers are: refund acc to IRS: 9279$ .....TBC issued 8537,99$

[Critter-3]

@userbibicaldwell 

Did  you have a refund advance by any chance ?    Not only thru TT but possibly another income tax program or service ?   If so the processing bank collects for all outstanding refund  loans  as well as other  possible bank debt claims from this or prior tax years.    

[userbibicaldwell]

No,I did not.

[NCperson]

@userbibicaldwell - wow, so we have eliminated an adjustment from the IRS and we've eliminated refund loans....and the IRS number you quoted - $9279 - that came from your transcript on IRS.gov????? 

if so, best to start with Turbo Tax (since I think you are stating that the fees were charged twice) 

https://support.turbotax.intuit.com/contact/

[userbibicaldwell]

Yes,it came from the IRS: on the "where is my refund page" AND by letter!