@Nicolerose1202 wrote:
Thank you. An yes they need to fix this never had a issue with TurboTax until now an who is tpg? I looked them up never heard of them until no but I don't care I want my money.
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
Or https://taxpayer.sbtpg.com/
Call 1-877-908-7228
