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You are asking from TT Live, for which you are paying extra. Please contact your Live rep.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

Live help is available M-F during normal business hours after tax season.

My account does not show 2022 through 2024 turbo taxes. It is treating my account like it's brand new, it even asks me to provide a username even though it displays one.

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