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You are asking from TT Live, for which you are paying extra. Please contact your Live rep.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

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How can I open a .tax file from a previous year if I used the online version of TurboTax and therefore don't have the software downloaded? Thank you!

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