I used Turbo tax a few years ago and found out they did not calculate correctly and when I finally found out last year Turbo Tax said that they would not help me because i did not purchase the right plan and would not stand by their product. I had used H and R Block for years and will never use this company again. They kept what money they charged me plus made thousands of dollars in mistakes, that I am still paying for. What a joke!!!
You have been warned, use at your own peril.
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What was wrong? What did the IRS change? Turbo Tax is a self prepared return. It has no way of knowing or checking that you entered something wrong or in the wrong place or entered something twice Or left something out. It doesn't check against any outside sources. The IRS has copies of all the W2s and 1099s your employer and banks/brokers, etc. sent in to match against. Turbo Tax only checks the calculations of what you entered. It is your responsibility to check it over before you file. They only Guarantee that the calculations are right based on the entries you made.
If you made some mistakes on your tax return, it was not TurboTax that "made thousands"----TurboTax only gets the fee you paid to use the software. The IRS or your state gets the tax you owe.
TurboTax provides do-it-yourself tax software. TurboTax guarantees the calculations done by its software. The information entered into that software is data entered by you, the user. TurboTax cannot and does not check that information against any outside sources, so TT cannot know if you entered your information completely or correctly. It is up to you to enter all of your information correctly and completely, and to check your tax return before you file it. If you forget to enter some income, or enter it incorrectly, enter it in the wrong place, etc. then you may end up owing additional tax to the IRS and/or state. TurboTax does not pay the additional tax you owe. If TurboTax’s calculations were incorrect, and you owe penalties and/or interest, then TT will pay the penalties and interest. The tax due is always owed by you, and must be paid by you.
If you need to enter a claim for the accuracy guarantee:
It was never submitted to the IRS for one. Late fees and interest. We are just digging through it all now. Your software made several mistakes. Looking into total damages not sure if it's enough to retain an attorney. Going back to the IRS tomorrow. Probably just a lesson learned.
@mattbutler0220 In your post above you said that " they did not calculate correctly"; now you say the return was never submitted. Did you e-file? What does it say in your account?----Does it say the return was "accepted," "rejected," "printed," or "ready to mail?" If it says anything other than accepted, then you did not e-file it successfully, so that explains why you owe tax due with interest and penalties. If the return showed that tax was owed---how were you paying the tax? Did you mail a check or money order? Pay online at the IRS site? Did you check your accounts to see if the money was paid? Or did you enter banking information for a direct debit that did not occur since the return did not go to the IRS?
What tax year was this for? You say "a few years ago" but do not mention a specific tax year. Was it for 2021? A lot of people made mistakes on their tax returns that year because they were very confused over the stimulus checks, the recovery rebate credit, and the advance child tax credits, among other things.
What mistakes are you saying TT made? The user is the one who has to go all the way through the FILE section to click a big orange button that says "Transmit my returns now." If you did not do that, then your return was not e-filed.
When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.
If you still have not filed the tax return, you need to do so asap. A past year return can only be filed by mail. You need to print it, sign and date it in ink, and mail it in.
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