Status still Pending

[KK94]

Has anyone had a status change?  I called the IRS again this morning and the person I spoke to was extremely rude and told me he couldn't even look at my account which isn't true as the agent I spoke to yesterday asked me a bunch of questions and was able to look at my account. The agent this morning told me to call back in 21  DAYS!!!  21 DAYS??? You must be joking....I understand waiting 3 weeks to be able to check on a refund as it needs to be processed but to wait 3 weeks to get your return ACCEPTED is ridiculous.  He stated there were no known issues and I asked him to raise the issue to his supervisor.  He stated again that there were no issues and his management would let him know if there were.  Uhm unless I am missing something  here until you report to management about the calls you are getting they won't know there is an issue.  I am attempting to call the IRS again and then will call TurboTax again.  He did say the servers were processing 24/7 so I seriously find it difficult to believe that after 5 days of 24/7 processing there is still a backlog of returns and if there is the IRS and/or TurboTax needs to come out and state this and why. 

[bryoneich]

Has Intuit finished submitting the returns on their servers to the IRS? Five days is more then reasonable seams the only people wait on status are those that submitted early and those that filed after the 12th are receiving approved or rejected. That leads me to believe early filers returns are on Intuit servers waiting to be transmitted, when will this be completed?

[DoninGA]

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@bryoneich wrote:

Has Intuit finished submitting the returns on their servers to the IRS? Five days is more then reasonable seams the only people wait on status are those that submitted early and those that filed after the 12th are receiving approved or rejected. That leads me to believe early filers returns are on Intuit servers waiting to be transmitted, when will this be completed?

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TurboTax does not send tax returns to the IRS or a state. Tax returns are pulled from the TurboTax servers by the IRS and States.

Your tax returns will remain Pending until the IRS starts pulling tax returns from the TurboTax servers. It may be several days or longer after the IRS start date before your tax return gets accepted or rejected.

The IRS has to pull millions and millions of tax returns from servers throughout the country after the official IRS start date of 02/12/2021.

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

[optopm]

Sadly, I filed two weeks ago and thought all would go well on Feb 12, I'm still pending.   Why can't turbo tax make a statement as to why some are accepted or rejected and some are still pending.  

[KK94]

I am on hold with the IRS  now.  Once this call is completed I plan to call Intuit again and ask that very question.  5 days is more than enough time for them to submit and accept a tax return.  They aren't processing it.  All the acceptance is doing is one computer saying to the other I received all the data you send me in the correct format.  The processing of the return doesn't start until after that.  This is why I don't understand the IRS stating to wait 21 days....it should NEVER take 21 days for one computer to communicate to the other computer hey I got the data you sent in the correct format we are good to go thank you. 

[dfg5133]

Mine is finally showing after being told my refund was accepted 2/11

[DoninGA]

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@KK94 wrote:

I am on hold with the IRS  now.  Once this call is completed I plan to call Intuit again and ask that very question.  5 days is more than enough time for them to submit and accept a tax return.  They aren't processing it.  All the acceptance is doing is one computer saying to the other I received all the data you send me in the correct format.  The processing of the return doesn't start until after that.  This is why I don't understand the IRS stating to wait 21 days....it should NEVER take 21 days for one computer to communicate to the other computer hey I got the data you sent in the correct format we are good to go thank you. 

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TurboTax does not send tax returns to the IRS or a state. Tax returns are pulled from the TurboTax servers by the IRS and States.

Your tax returns will remain Pending until the IRS starts pulling tax returns from the TurboTax servers. It may be several days or longer after the IRS start date before your tax return gets accepted or rejected.

The IRS has to pull millions and millions of tax returns from servers throughout the country after the official IRS start date of 02/12/2021.

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

[optopm]

My issue will be if I am still pending this Friday then what will be the turbo tax response. I submitted 1 Feb 

[DoninGA]

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@optopm wrote:

My issue will be if I am still pending this Friday then what will be the turbo tax response. I submitted 1 Feb 

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TurboTax does not send tax returns to the IRS or a state. Tax returns are pulled from the TurboTax servers by the IRS and States.

Your tax returns will remain Pending until the IRS starts pulling tax returns from the TurboTax servers. It may be several days or longer after the IRS start date before your tax return gets accepted or rejected.

The IRS has to pull millions and millions of tax returns from servers throughout the country after the official IRS start date of 02/12/2021.

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

[KK94]

Agreed as I submitted January 21st.  There should be no reason for it to take this long for the servers to communicate with one another as that is all an acceptance is.  I understand wait times for actual processing but to communicate that they have received the data should not be taking this long. Especially if folks who are filing now are getting accepted in a matter of hours or less.

[dfg5133]

To be honest all parties (TurboTax, IRS, other tax preps) need to stop throwing blame off on the other. Just admit the tax season is messy and y’all are just as confused as us taxpayers. None of the information I get from you Tax Experts is ever the same (minus the repetitive responses y’all keep posting) as with the IRS

[KK94]

It still should not take 5 days with servers working 24/7 as this is not processing.  All this is is one server fetching data from another server and then saying hey I received all the data you sent me in the correct format.  I am sorry but I have e-filed with Turbo Tax for over 20 years and I have filed in mid-January before when e-filing didn't open until the first week of February and my return was still accepted the day e-filing was opened.  There is clearly an issue here and neither side wants to recognize it.  And to tell a taxpayer to wait 21 DAYS for their return to even be transmitted to the IRS when other people's returns are being transmitted in a matter of hours without even scratching your head to say hey something is amiss here?  I just want one of the sides to own up to the issue.  I am not even as much concerned about my refund as I have a reason I need to file my taxes early and if this cause a problem I will be raising the issue further.

[Tear1987]

Still in pending and I filed 1/25 turbo tax agent said wait a least a week after 2/12 it take some time a week to update 

[Tomek1]

This is my last year using TurboTax after about eight consecutive years. I e-filed our "married filing jointly" return using paid desktop premier TT version on 2.5.21, received instant confirmation email stating " In just 24 to 48 hours, you’ll receive an email letting you know if you’ve been accepted or rejected.",  and as of 2.17.21 my return still shows "pending". For the last few days I see "check in XX hours" message with no change. I logged into IRS account and it shows IRS did not receive our 2020 return. "Where is my refund" tool also does not show anything. I filed my daughter's basic return with TaxFreeUSA on 2.7.21 and it was accepted by IRS on 2.12.21. This is the first time in my long life I experienced such a delay. I tried to call TT but I cannot seem to get past their automatic system. I would expect IRS to either accept or reject our return in nearly six days. And all the copy and paste"help" I see from"experts" is no help at all. There is clearly an issue with a batches of early returns and TT needs to do some work and determine what happened.

[jlacyrn]

Well maybe we bypass customer service and begin to ask the questions to"

Mark NotarainniExecutive Vice President, Chief Customer Success Officer

[email address removed]

Greg JohnsonExecutive Vice President and General Manager, Consumer Group

[email address removed]