Self Select PIN vs. IP PIN?

[fanfare]

"No, the IRS needs both the IP PIN and your last year AGI for Efiling.  You don't need to enter a Self Select PIN."

that's not what the IRS text says and it contradicts what other users have reported.

IP PIN is now sufficient to e-File . Turbotax supports this, according to the forum, but other tax sofware may not.

@MarilynG1 

Otherwise, if TurboTax still needs "both the IP PIN and your last year AGI for Efiling" then the software needs updating. As far as I can tell, TurboTax has never supported last year's self-select PIN alone instead of last year's AGI, as other tax software will.

[rayj212]

That's what's so frustrating. I'm using the correct IP Pin and correct AGI and it's still getting rejected. It seems like there is a glitch in the program so now they are saying I have to mail in my return. 

[DoninGA]

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@rayj212 wrote:

That's what's so frustrating. I'm using the correct IP Pin and correct AGI and it's still getting rejected. It seems like there is a glitch in the program so now they are saying I have to mail in my return. 

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If you entered the 6 digit IP PIN and the 2023 AGI and your tax return is being rejected by the IRS, then there is a good possibility that the IRS does not have your 2023 AGI in their database.

Try entering a 0 (zero) for the 2023 AGI and e-file the 2024 tax return again.

[rayj212]

I've tried that, and they do have the correct AGI as we've checked the IRS transcript for last year.  

[DoninGA]

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@rayj212 wrote:

I've tried that, and they do have the correct AGI as we've checked the IRS transcript for last year.  

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Then you will have to print, sign, date and mail the federal tax return to the IRS.

See this TurboTax support FAQ for how to print a tax return for mailing when using the online editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/print-mail-return-turb...

Make sure you include a copy of all forms W-2 and 1099 which have taxes withheld with the tax return.

Go to this IRS website for the mailing address of a federal tax return, by state, with and without a tax payment - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

[rayj212]

That's a terrible answer. Maybe TurboTax should fix the problem not just say to mail it in

[ngoc2]

I agree.  This is TurboTax answer to me last year as well and I ended up mailing in the tax instead of e-filing.

My story is that in 2023, it asked for pin in 2022, but I did not have the filing for 2022, so there is no record of last year e-pin number.  The software asked for the last year e-pin, but since there was no 2022, I am stuck.

Fast forward to 2024, I am again asked for 2023 which I did not e-file because of the same problem.  It looks like I am stuck again because of this e-pin issue.

This will be two years in the row that I have to mail in the tax because Turbo Tax did not fix the problem with this e-pin issue.

I am truly disappointed in Turbo Tax for not having the answer for the problem that plague so many users.

[fanfare]

" I am again asked for 2023 which I did not e-file because of the same problem. "

Please tell me where TurboTax asks for the prior-year PIN, such that you know it is the prior PIN ,

not the to-be-selected new PIN. As far as I can determine from forum comments TurboTax does not ask for a prior PIN.

Thanks.

@ngoc2 

[fanfare]

@ngoc2 

You don't need the prior PIN to e-File if you have the prior AGI.

IRS accepts either.

[ngoc2]

The prior year was never asked but when I put in the e-pin, it stated invalid pin was entered for prior year pin.

[ngoc2]

ah hah, I found the answer.

I went to the forms format and found a form that has the Prior Year PIN.  This form is completely hidden from all the steps that we have to go through during the question/answer session with Turbo Tax.

Apparently, if I have not been able to e-file, the prior year PIN will be empty (or shown as all zeroes) when I try to transmit my returns.

The silliest thing is that now I can pass Turbo Tax road blocker of e-pin, but I don't know if the IRS will accept my submission, because I mailed in both 2022 or 2023, so I definitely do not have the e-pin for 2023.  Maybe IRS will use my 2021 as the last time I  successfully submitted e-file.

Hopefully this will help someone!

[Mike9241]

There are 2 pins. The 5-digit self-selected pin can be left blank. There is also the Identity Protection pin (IP-Pin) 6-digit that must be entered if issued.  There's a new one every year.

https://www.irs.gov/identity-theft-fraud-scams/frequently-asked-questions-about-the-identity-protect... 

[fanfare]

@ngoc2 

please set your prior year PIN to empty since you don't have one. (00000) is not allowed.

You should be able to e-File by entering last year's AGI and selecting a new PIN.

OR

By telling TurboTax you did not file last year @TaxLady 

You can't use old PIN i.e. from 2021 !