I agree. This is TurboTax answer to me last year as well and I ended up mailing in the tax instead of e-filing.
My story is that in 2023, it asked for pin in 2022, but I did not have the filing for 2022, so there is no record of last year e-pin number. The software asked for the last year e-pin, but since there was no 2022, I am stuck.
Fast forward to 2024, I am again asked for 2023 which I did not e-file because of the same problem. It looks like I am stuck again because of this e-pin issue.
This will be two years in the row that I have to mail in the tax because Turbo Tax did not fix the problem with this e-pin issue.
I am truly disappointed in Turbo Tax for not having the answer for the problem that plague so many users.
