saved

[aborland12]

My saved file for TurboTax 2023 has disappeared. I have searched the computer, and it is nowhere to be found. How can I retrieve the information so that I can complete taxes for 2024?

[Mike9241]

do you use online or desktop? if online, you may be accessing the wrong account. Many have multiple accounts. see this link for the steps to find your account.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/request-access-turbot... 

if you used desktop the only copies are on your computer. if you deleted the original file, there may be a backup file you can access.

for a windows computer it would normally be found in c:\users\user name\documnts\turbotax  the folder would contain a ~xxxx.tax2023 file. it's normally hidden. Remove the ~ and then click on the file to open.