Return far less than should be

Forum|Forum|4 years ago
March 26, 2022
2 replies
3 views

We were supposed to get back over $7,000 and instead our refund came back at $2,000, no actual explanation given, we are gonna have a tax professional look it over before looking into legal action. Last time we will ever use Turbo Tax, actually cheaper to have an accountant do them and have it done right. This is ridiculous!

VolvoGirl

Level 15

Let us know what you find out. Did you get a letter from the IRS saying they adjusted your return? I would wait to get it first.

ChriskrisAuthor

Level 2

Yes we received the letter. It was not helpful and did not explain thousands of dollars difference when we received less than $800.00 child care assistance or the checks cut to us for last year. It does not make any logical sense that the 'program' turbo tax would be off that much. It seems that there are several other people that have had the same type of issues. Maybe we should combine efforts for a large law suit. It also seems ridiculous that we pay a fee to make sure the filing is correct and we can't get a hold of anyone but through community channels. Not helpful not great customer service.

xmasbaby0

Level 15

Please post back after you have had your return reviewed by the tax pro and let us know what the problem was. The information you provide may help other users.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

ChriskrisAuthor

Level 2

So this option will cause us to pay extra fees and won't have any resolution until after the due date for this tax year. This is due to the fact that they are busy with tax season. We filed early to obtain our refund quickly. We've already paid your extra fees to ensure correct filing. Why shouldn't we receive additional help since we paid a fee to you for you to assist? We have to use this community board...which might strengthen a group law suit, as we can see others are having the same types of issues. Please provide better service so that we don't have to pay even MORE to find programming errors.

VolvoGirl

Level 15

Did you get the letter from the IRS yet?

The 2 most common reasons this year is you entered the wrong amount on line 30 for the Recovery Rebate Credit (3rd Stimulus payment) or line 28 for the Child Tax Credit. Those lines are just if you didn't already get the full amount or qualify for more. The IRS knows what they already sent you.

A lot of people answered the questions wrong and tried to claim the credits again. Double check your bank statements to see what the IRS sent you during the year for the 3rd Stimulus payment and Advance Child Tax Credit .